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TERMS AND CONDITIONS FOR ICICI BANK'S b2 Digital BANKING SERVICES

b2 Digital Banking Terms and Conditions:

Following are the Terms and Conditions (the "Primary Terms") applicable to b2 Digital Banking Services (the "b2 Digital Banking Services" or "b2 services" ) offered by ICICI Bank. These Terms are in addition to and not in derogation to terms and conditions applicable to various product/s and service/s offered by ICICI Bank as part of its b2 Digital Banking Services.

  1. Definitions:

  2. "Account(s)" or "Accounts" or "Account" shall refer to and have the meaning as specified under various product and services offered by ICICI Bank as part of its b2 Digital Banking services.

    "Affiliate" of ICICI Bank refers to and includes any company which is the holding company or subsidiary of ICICI Bank, or any person under the control of or under common control with ICICI Bank or in more than 26% of the voting securities of which ICICI Bank has a direct or beneficial interest or control.

    For the purpose of this definition of Affiliate, "control" together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and "person" means a company, corporation, a partnership, trust or any other entity or organisation or other body whatsoever.

    "b2 Digital Banking Savings Account" means savings account opened and held for availing b2 Digital Banking Services and more specifically governed by b2 Digital Banking Savings Account terms and conditions.

    "Credit Account(s)" refers to any Account(s) of the Payee /Customer maintained with ICICI Bank for which a valid ECS debit mandate has been given by the Payer in accordance with the ECS guidelines prescribed by the Reserve Bank of India.

    "Customer" refers to a person who avails the b2 Digital Banking services offered by ICICI Bank as also more specifically defined under specific terms and conditions applicable to various product/s and service/s offered by ICICI Bank as part of its b2 Digital Banking Services.

    "Debit Account(s)" refers to any account(s) of the Payer maintained with any bank for which a valid ECS debit mandate has been procured in accordance with the ECS guidelines prescribed by the Reserve Bank of India.

    "ICICI Bank" refers to ICICI Bank Limited, a company incorporated under the Companies Act, 1956 and licensed as a bank under the Banking Regulation Act, 1949 and having its registered office at Landmark, Race Course Circle, Vadodara 390 007 and corporate office at ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051.

    "Instruction" refers to orders, instructions, directions or mandate generated/ sent/given /issued by the Customer to ICICI Bank for availing of b2 Digital Banking Services in accordance with these Terms, by or through any means of communication (including without limitation, facsimile communication, voice, video or text based communications via the telephone, mobile telephony, SMS, email, website-based communications) or such other means of communications now existing or hereafter offered/established or being availed of, and such further/other means of communication which ICICI Bank may determine, provided that ICICI Bank shall have the right to discontinue/cease to offer existing communication facilities from time to time.

    "Last Date For Edit" refers to the date before which the Customer can choose to cancel/modify the Payment Instruction.

    "Payer" refers to the person who holds the Debit Account(s).

    "Payee" refers to the person to whom the Payer will transfer fund(s).

    "Payment Date" refers to the date indicated for a credit into the Account by the Customer in the Payment Instruction.

    "Payment Instruction" refers to instructions given by the Customer for a credit transaction to the Account.

    "Phone Banking" refers to the Phone banking Service provided by ICICI Bank and more particularly define under the ICICI Bank's Phone Banking Terms.

    "Security Card" refers to the ICICI Bank b2 Digital Banking Security Card issued to the Customer for the purpose of authenticating transactions done through the Website.

    "Website" refers to the website owned, established and maintained by ICICI Bank for providing its b2 Digital Banking Services at the URL www.b2.icicibank.com

    Interpretation:

    1. All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".
    2. Words importing any gender include the other gender.
    3. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
    4. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms.

    In these Terms, unless the contrary intention appears:
    (a) a reference to:
    an "amendment" includes a supplement, modification, novation, replacement or re-enactment and "amended" is to be construed accordingly;
    an "authorisation" or "approval" includes an authorisation, consent, clearance, approval, permission, resolution, license, exemption, filing and registration;
    "law" includes any constitution, statute, law, rule, regulation, ordinance, judgment, order, decree, authorisation, or any published, directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of signing/submission of the application form or thereafter and each as amended from time to time.

  3. Applicability of Terms:

  4. These Terms form the contract between the Customer and ICICI Bank for availing the b2 Digital Banking Services. The Customer shall apply to ICICI Bank in the prescribed form for availing of the b2 Digital Banking Services. ICICI Bank shall be entitled at its sole discretion to accept or reject such applications as may be submitted by the Customers. By applying for/ availing the b2 Digital Banking Services, the Customer acknowledges and accepts these Terms. Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank and/or its Affiliates pertaining to any services / facilities offered by ICICI Bank and / or its Affiliates, shall continue to be applicable to the Customer, provided, however, in the event of a conflict in such other terms and conditions stipulated by ICICI Bank and/or its Affiliates and the Terms herein, the Terms shall have an overriding effect. These Terms will be in addition to and not in derogation of the terms and conditions relating to services/facilities offered by ICICI Bank and/or its Affiliates and availed by the Customer. The Customer agrees that in the event the Customer avails of any services/ facilities offered by ICICI Bank through the Website, the Customer shall be bound by all the terms and conditions stipulated by ICICI Bank pertaining to such services/facilities, offered by ICICI Bank and availed by the Customer through the Website.

  5. b2 Digital Banking Services:

    1. b2 account cannot be used as salary account
    2. Only INR funds transfer transactions is possible in b2 account
    3. For the purpose of availing the b2 Digital Banking Services, the Customer would need to have legal and valid access to the internet.
    4. Customers shall be eligible for availing other products and services offered as part of b2 Digital Banking services only after they have opened a b2 Digital Banking Savings Account. The Customer shall apply for b2 Digital Banking Savings Account only through the Website.
    5. The information provided to the Customer through the b2 Digital Banking Services is not updated continuously but at regular intervals. Consequently, any information supplied to the Customer through b2 Digital Banking Services will pertain to the date and time when it was last updated and not as the date and time when it is received by the Customer.
    6. ICICI Bank shall not be liable for any loss that the Customer may suffer by relying on or acting on such information.
    7. ICICI Bank may keep its records of the transactions done by the Customer on the Website in the manner as may be decided by ICICI Bank from time to time.. In the event of any dispute, ICICI Bank's records shall be binding and conclusive evidence of the transactions carried out by the Customer through b2 Digital Banking services in the absence of clear proof that ICICI Bank's records are erroneous or incomplete.
    8. Any request/ instructions for availing of any product /service/facility, which is offered as a part of b2 Digital Banking services, shall be binding and final on part of the Customer as and when ICICI Bank receives such a request / instruction. If any request / instructions for a product / service is such that it cannot be given effect to unless it is followed up by requisite documentation on part of the Customer, ICICI Bank shall not be required to act on the request until it receives such documentation from the Customer.
    9. However, any request received through this b2 Digital Banking Services shall not be binding on ICICI Bank for the providing such product /service/facility and that it shall be a sole discretion of ICICI Bank whether to accept or reject such requests.
    10. The Customer shall ensure that b2 Digital Banking Services or any other related service is not used for any purpose which is illegal, improper or which is not authorised under these Terms.
    11. The b2 Digital Banking Services offered by ICICI Bank are on an exclusive basis and can be availed through the Website only. b2 Digital Banking Services cannot be linked to any other product / services that the Customer would be availing / may avail from ICICI Bank which is not part of b2 Digital Banking services.
    12. The Customer/s shall have access to only select branches for the purposes of cash deposit and withdrawal. The list of such select b2 branches is available on the b2 website. The Customers shall be able to place requests /provide instructions for any services/products related to b2 Digital Banking services only through the Website and/ or through Phone Banking.
    13. Customers agree and give their consent for being called for specific promotions and information unless their contact numbers present in the ICICI Bank database are registered in the Do Not Call registry.

  6. Charges:

    ICICI Bank reserves the right to charge and recover from the Customer, service charge/s for providing the b2 Digital Banking Services (including but not limited to the right of charging the Customer for the use of money transfer). The Customer hereby authorises ICICI Bank to recover the service charge/s by debiting one of the Accounts of the Customer or by sending a customized charge slip / bill to the Customer either through post / e-mail who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charge by ICICI Bank in a manner as ICICI Bank may deem fit along with such interest, if any, and/or suspension of the facility of b2 Digital Banking without any liability to ICICI Bank.

  7. Maintenance of Sufficient Balance:

    The Customer agrees that he shall ensure that there are sufficient funds (or prearranged credit facilities) in any Account for transactions through b2 Digital Banking, and ICICI Bank shall not be liable for any consequences arising out of its failure to carry out the instructions due to inadequacy of funds and/or credit facilities provided always that ICICI Bank shall at its sole discretion, be entitled to carry out the instructions notwithstanding such inadequacy without seeking the prior approval from or notice to the Customer and the Customer shall be responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all related to costs and charges.

  8. Money Transfer Through b2 Digital Banking:

    A. Money Transfer to Other accounts:
    The Customer accepts that he will be responsible for keying in the correct account number for the money transfer request. In no case, ICICI Bank will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering wrong account numbers. Further, ICICI Bank shall not be held liable if the Add Beneficiary option gets locked after a number of consecutive attempts, as may be intimated by ICICI Bank from time to time, in which case the Customer may request for enabling the option through the ICICI Bank Customer Care Centre.

    ICICI Bank will endeavour to effect money transfer transaction received through b2 Digital Banking subject to availability of sufficient funds in the Account and Confirmation of Beneficiary Registration by the Customer. ICICI Bank shall specify from time to time the limit for carrying out various kinds of money transfer or any other services through b2 Digital Banking. The said facility will be provided in accordance with the arrangement between ICICI Bank and the Affiliates and as per conditions specified by ICICI Bank from time to time.

    ICICI Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its reasonable control including non-confirmation of Beneficiary Registration. ICICI Bank reserves the right to charge the Customer for the use of money transfer by giving due notice on the website about such charges.

    If money transfer is made available to the Customer, it may be used for moving money from Account to other accounts belonging to third parties maintained at ICICI Bank and/or at any other Bank. In the event such transfer of money is from the Account to accounts belonging to third parties maintained at any other Bank, which falls under the network of Reserve Bank of India's Electronic Fund Transfer system, then the same shall be governed by the terms and conditions applicable to National Electronic Funds Transfer ("NEFT") of the Reserve Bank of India as provided on the Website.

  9. B. Bill Payment Facility:

    ICICI Bank's b2 Digital Banking provides the facility for payment of utility bills through the Website. In case of certain bills, ICICI Bank is remitting the payment collected from the Customer by either debiting his b2 savings bank account or b2 credit card account which is linked to his b2 savings bank account as per the instructions given by the Customer, to an entity who has been appointed by the respective billers to collect the payment from ICICI Bank. ICICI Bank shall, in necessary cases, intimate to the Customer that the payment of the bill will be remitted to such entity who has been appointed by the respective billers.

  10. Pay Now Facility:

    ICICI Bank provides the facility of payment for transactions executed on Internet through different sites. ICICI Bank will execute such transactions only for the sites specified on the Website and will be responsible for transferring the amount debited from the Account to the service provider's account. In no event shall ICICI Bank be held responsible for any informational content on any such other site.

  11. Application for Facilities through b2 Digital Banking:

    The Customer shall have the option of applying for products / services offered by ICICI Bank as part of its b2 Digital Banking Services. The availing of b2 Digital Banking Services shall be subject to the Customer's complying with ICICI Bank's terms and conditions inter alias credit parameters and submission of all relevant documents required by ICICI Bank in a physical form / or any other form as may be specified by ICICI Bank from time to time. ICICI Bank may in its sole discretion reject the application for the facility by the Customer.

    The Customer can check the availability of a pre-approved offer that may be made by ICICI Bank to the Customer through b2 Digital Banking. The Customer shall be given a reference number on making an application for a facility provided by ICICI Bank on b2 Digital Banking. The reference number can be used by the Customer for checking the status of his application for facility with ICICI Bank through b2 Digital Banking or by calling ICICI Bank Phone Banking Centre. The reference number given by ICICI Bank to the Customer does not constitute grant of facility to the Customer.

  12. Authority to ICICI Bank for b2 Digital Banking:

    The Customer irrevocably and unconditionally authorises ICICI Bank to access all his Account(s) for effecting banking or other transactions performed by the Customer through the b2 Digital Banking. The instructions of the Customer shall be effected only when such instruction is in accordance with the prescribed procedure.

    ICICI Bank shall have no obligation to verify the authenticity of any transaction / instruction received or purported to have been received from the Customer through b2 Digital Banking or purporting to have been sent by the Customer other than by means of verification of the b2 Digital Banking Customer-Id and the password.

    The read-out, the faxed /email output or the printed output, if any, that is received by the Customer at the time of operation of b2 Digital Banking is a record of the operation of the computer by the Customer and shall be accepted as conclusive and binding for all purpose. All the records of ICICI Bank generated by the transactions arising out of the use of the b2, including the time the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. While ICICI Bank and the Affiliates shall endeavour to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law.

  13. Instructions:

    All instructions for b2 Digital Banking shall be given, through computer or any other medium/channel enabled by ICICI Bank for the purpose, by the Customer in the manner indicated by ICICI Bank. The Customer is also responsible for the accuracy and authenticity of the instructions provided to ICICI Bank and/or Affiliates and the same shall be considered to be sufficient to operate the b2 Digital Banking. ICICI Bank shall not be required to independently verify the instructions, and the instruction shall remain effective till such time the same is countermanded by further instructions by the Customer. ICICI Bank shall have no liability if it does not or is unable to stop or prevent the implementation of an instruction, which is subsequently countermanded. Where ICICI Bank considers the instructions to be inconsistent or contradictory it may seek clarification from the Customer before acting on any instruction of the Customer or act upon any such instruction as it deems fit. ICICI Bank states that it has no liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying Customer's instructions. ICICI Bank may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction and have the right to suspend the operations through the b2 Digital Banking if it has reason to believe that the Customer's instructions will lead or expose to direct or indirect loss or may require an indemnity from the Customer before continuing to operate the b2 Digital Banking.

    Any instruction, order, direction, request entered using the password of the Customer shall be deemed to be an instruction, order, directive, request received from the Customer. All instructions, requests, directives, orders, directions, entered by the Customer, either electronically or otherwise, are based upon the Customer's decisions and are the sole responsibility of the Customer. The Customer understands that entering an instruction, direction, order, request with ICICI Bank, either electronically or otherwise, does not guarantee execution of such instruction, direction, order or request. ICICI Bank shall not be deemed to have received any instruction, direction, order, request electronically transmitted by the Customer until it confirms the receipt of such instruction, direction, order, request.

  14. Security Card:

    Any instructions given by means of the Security Card, whether in conjunction or independently, may be deemed to be instructions given by the Customer, and ICICI Bank shall be entitled to assume that those instructions are given by the Customer. The Customer shall ensure that he/she does not reveal his numeric value printed on the back of the Security Card to anyone and takes all precautions to prevent anyone else from hacking any kind of access to the Security Card. If the Customer fails to observe these security requirements, he may incur liability for unauthorized use for which he cannot make ICICI Bank liable.

  15. Termination of b2 Digital Banking Relationship:

    Any b2 Digital Banking relationship cannot be terminated if there are outstanding in favour of ICICI Bank at the time of making the request for termination or at the time of termination.

    ICICI Bank may withdraw or terminate the b2 Digital Banking anytime either entirely or with reference to a specific service or Customer; or in case of breach of Terms by the Customer without a prior notice; or if it learns of the death, bankruptcy or lack of legal capacity of the Customer.

    There cannot be termination of b2 Digital Banking, it has to be termination of b2 Digital Banking product and services, and each product /service would have its own process for closure - say a savings account cannot be closed by giving 15 days notice. Also, these are applicable across products in addition to their specific terms.

  16. Forced Migration:

    In the event b2 Digital Banking Services are not availed of by the Customer to the satisfaction of ICICI Bank, ICICI bank shall have the right to terminate the relationship and ICICI may give an option to the Customer to establish relationship with ICICI Bank through channels other than b2 Digital Banking.

    ICICI Bank may withdraw the provision of b2 Digital Banking, wholly or partly, if at any time the amount of deposit falls short of the required minimum as aforesaid and / or if the service charges remain unpaid, without giving any further notice to the Customer and / or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

  17. Applicability To Future Accounts:

    ICICI Bank and the Customer agree that if the Customer opens further Accounts with/subscribes to any of the products/services/facilities of ICICI Bank or any of the Affiliates, and ICICI Bank extends b2 Digital Banking to such Accounts or products /services / facilities and the Customer opts for use thereof, then the Terms shall automatically apply to such further use of b2 Digital Banking by the Customer.

    There cannot be termination of b2 Digital Banking, it has to be termination of b2 Digital Banking product and services, and each product /service would have its own process for closure—say a savings account cannot be closed by giving 15 day notice. Remove from here and put it in specific terms and conditions: Modified to read termination of b2 Digital Banking relationship. Also, these are applicable across products in addition to their specific terms.

  18. Assignment:

    ICICI Bank shall be entitled to sell, assign, securitise or transfer ICICI Bank's rights and obligations under the Terms and any security being in favour of ICICI Bank (including all guarantee/s) to any person of ICICI Bank's choice in whole or in part and in such manner and on such terms and conditions as ICICI Bank may decide. Any such sale, assignment, securitisation or transfer shall conclusively bind the Customer and all other persons. The Customer, his heirs, legal representatives, executors, administrators and successors are bound by the Terms. ICICI Bank may sub-contract and employ agents to carry out any of its obligations under this contract. However, the Customer shall not be entitled to transfer or assign any of his rights and obligations hereunder.

  19. Proprietary Rights:

    ICICI Bank shall make reasonable efforts to advice from time to time the software such as browsers, which shall be required for accessing the. However, there will be no obligation on ICICI Bank to support all or any versions of the software as may be required for offering b2 Digital Banking. The Customer acknowledges that the software underlying the b2 Digital Banking Services is the legal property of the respective vendors. The permission given by ICICI Bank to access b2 Digital Banking will not convey any proprietary or ownership rights in such software. The Customer shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying b2 Digital Banking Services or create any derivative product based on the software.

  20. Communications through Electronic means:

    Documents sent by electronic delivery will contain all the information as it appears in the printed hard copy version as prepared and distributed by the originator, with the possible exception of graphic insertions such as photographs or logotypes. Electronic delivery may be in the form of an electronic mail, an attachment to the electronic mail, or in the form of an available download from the Website. ICICI Bank would be deemed to have fulfilled its legal obligation to deliver to the Customer any document if such document is sent via electronic means. Failure to advice ICICI Bank of any difficulty in opening a document so delivered within twenty-four (24) hours after delivery shall serve as an affirmation regarding the acceptance of the document.

  21. Change of Terms:

    ICICI Bank shall have the absolute discretion to amend or supplement any of the Terms at any time. ICICI Bank may communicate the amended Terms by hosting the same on the Website or in any other manner as decided by ICICI Bank. The Customer shall be responsible for regularly reviewing these Terms including amendments thereto as may be posted on the Website.

  22. Foreign Jurisdiction:

    ICICI Bank accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that the Website can be accessed by a person in a country other than India would not mean that the laws of the said country would govern the Instructions and any matter related to hereunder.

  23. Privacy Policy:

    In the process of using this Website and / or executing any Instruction/ Transaction on behalf of the Customer, ICICI Bank may be privy to information relating to the Customer, including information that is of a confidential nature. ICICI Bank shall take all necessary measures to protect the confidentiality of the information, it shall not be held liable for disclosure of the confidential information, unless gross negligence is established on the part of ICICI Bank. ICICI Bank undertakes not to disclose the information provided by the Customer to any person, unless acting under good faith that such action is necessary to:

    1. Conform to legal requirements or comply with legal process;
    2. Protect and defend our rights or property;
    3. Enforce the Terms and Conditions; or
    4. Act to protect the interests of our members or others.

    ICICI Bank may also use information including the personal information of the Customer for the purpose of providing e-Instruction Facility, and share the information with third parties for provision of b2 Digital Banking Services and any service-related activities related thereto, and notifying or contacting the Customer regarding any problem with, or the expiration of, such e-Instruction Facility. In this regard, ICICI Bank shall also be entitled to disclose the personal information to one or more agents and contractors of ICICI Bank and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from ICICI Bank only for these purposes. The Customer authorises ICICI Bank to exchange, share, part with all information related to the details and transaction history of the Customer to its Affiliates, Banks / Financial Institutions / credit bureaus / agencies as may be required by law or customary practice and shall not hold ICICI Bank liable for use or disclosure of this information.

    The Customer shall not disclose, in any manner whatsoever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing the Services to any other person. Failure to comply with this obligation shall be deemed breach of these Terms and shall entitle ICICI Bank to terminate the relationship without prejudice to any damages to which it may be entitled.

  24. b2 Digital Banking Access:

    The Customer shall choose a b2 Digital Banking user-id and a set of secret passwords by ICICI Bank in the first instance. As a safety measure, the Customer shall change the password as frequently thereafter as possible. The Customer unconditionally undertakes to have the user-id and passwords of such number of letters/digits as may be notified by ICICI Bank at the time the Customer attempts to change the user-id and ensure that the same is kept confidential. If the Customer forgets the user-id or his password or the same gets disabled after a number of incorrect password attempts, upto such number as may be intimated by ICICI Bank' from time to time, then the Customer may request for re issue of his user id or password through ICICI Bank's b2 Digital Banking Customer Care Centre and this shall not be construed as the commencement of a new contract. In addition to user-id and password, ICICI Bank may, at its discretion, advice the Customer to adopt such other means of authentication including but not limited to digital certification and/ or security cards. The Customer shall not attempt or permit others to attempt accessing the Account information stored in the computers of ICICI Bank through any means other than the b2 Digital Banking.

  25. Unauthorised Access:

    The Customer shall take all necessary precautions to prevent unauthorized and illegal access to and/ or use of the products/ services of b2 Digital Banking and shall take commercially reasonable care to, ensure the security and prevention of unauthorised access to/ use of products / services of ICICI's b2 Digital Banking.

  26. b2 Digital Banking Password:

    The Customer acknowledges, represents and warrants that the password which will be selected by him/ her, provides access to the Account(s) and that Customer is the sole and exclusive owner and is the only authorised user of the password and accepts sole responsibility for use, confidentiality and protection of the password, as well as for all orders and information changes (i.e., change of address) entered into Accounts using such password. The Customer grants express authority to ICICI Bank for effecting Transactions and Instructions authenticated by such password. The Customer unconditionally undertakes to have b2 Digital Banking password of such number of letters/digits as may be notified by ICICI Bank from time to time and ensure that the same is kept confidential; and to not let any unauthorised person have access to b2. If the Customer forgets his b2 Digital Banking Password or the b2 Digital Banking Password gets locked after a number of incorrect attempts, upto such number as may be intimated by ICICI Bank from time to time, then the Customer may request for the issue of a new password through ICICI Bank's b2 Digital Banking Customer Care Centre or through the b2 Digital Banking website, and this shall not be construed as the commencement of a new contract. Such Password may be issued within such time as may be intimated by ICICI Bank from time to time. The Customer agrees and acknowledges that ICICI Bank shall in no way be held responsible or liable if the Customer incurs any loss as a result of information being disclosed by ICICI Bank regarding his Account(s) or carrying the instruction of the Customer pursuant to access to the b2 Digital Banking Services and the Customer shall fully indemnify and hold harmless ICICI Bank and the Affiliates in respect of the same. The Customer shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. The Customer shall comply with such guidelines, instructions or terms as ICICI Bank may prescribe from time to time with respect to the b2 Digital Banking Password.

  27. Non-Transferability:

    The products/ services offered / provided to the Customer are not transferable under any circumstance and shall be used only by the Customer. However, ICICI Bank shall have the right to transfer, assign or sell all its rights, benefits or obligations to any person and these Terms shall continue to be in force and effect for the benefit of the successors and assigns of ICICI Bank.

  28. Notices:

    Notices in respect of the products, Services and facilities in connection with ICICI Bank's b2 Digital Banking may be given by ICICI Bank through email at the Customer's id as appearing in the records of ICICI Bank. ICICI Bank may also give any notice by posting the notice on the Website and the same will be deemed to have been received by the Customer upon its publication on the Website. ICICI Bank can also send notices by means of Alerts. Such Alerts shall be deemed to be notice served individually to each Customer.

    All notices in connection with the ICICI Bank's products and Services as provided on the Website shall be given by the Customer to ICICI Bank in writing by logging into his/her b2 account on the Website and shall be emailed to customercare@b2.icicibank.com, and / or send to P.O. Box No. 10034 ICICI Bank Mumbai - 400 044 and / or contact our Customer Care number available in the logged in section as Contact Us.

  29. Electronic Transactions:

    The Customer agrees to adhere to and comply with all such terms and conditions as ICICI Bank may prescribe from time to time, and hereby agrees and confirms that all transactions / instructions effected by or through facilities for conducting remote transactions including the Website, ICICI's b2 Digital Banking Bank Customer Care Centre, World Wide Web, electronic data interchange, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of ICICI Bank, for and in respect of the Account(s), or other products/ services of ICICI's b2 Digital Banking Bank, shall constitute legally binding and valid transactions when done in adherence to and in compliance with these Terms and all other terms and conditions for such other product / services offered as part of b2 Digital Banking Services, as may be prescribed by ICICI Bank from time to time.

  30. Waiver:

    No failure or delay by ICICI Bank in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any other right, power or privilege. The rights and remedies of ICICI Bank as stated herein shall be cumulative and not exclusive of any rights or remedies provided by law.

  31. Indemnity:

    1. The Customer hereby agrees that the Customer shall, at his/its own expense, indemnify, defend and hold harmless ICICI Bank from and against any and all liability, any other loss that may occur, arising from or relating to the operation or use of the b2 Digital Banking Services including various products / services been offered as part of b2 Digital Banking services or breach, non-performance or inadequate performance by the Customer of any of these Terms or the acts, errors, representations, misrepresentations, misconduct or negligence of the Customer in performance of its obligations.
    2. Under no circumstances shall ICICI Bank be liable to the Customer for any indirect, incidental, consequential, special or exemplary damages in connection with the b2 Digital Banking Services.
    3. ICICI Bank shall not be liable for any failure to perform any obligation contained in these Terms or for any loss or damage whatsoever suffered or incurred by the Customer howsoever caused and whether such loss or damage is attributable (directly or indirectly) to any dispute or any other matter or circumstances whatsoever.
    4. The Customer shall keep ICICI Bank indemnified at all times against, and save ICICI Bank harmless from all actions, proceedings, claims, losses, damages, costs, interest (both before and after judgment) and expenses (including legal costs on a solicitor and client basis) which may be brought against or suffered or incurred by ICICI Bank in resolving any dispute relating to the Customer's Account(s) or in enforcing ICICI Bank's rights under or in connection with these Terms, or which may have arisen either directly or indirectly out of or in connection with ICICI Bank performing its obligations hereunder or accepting instructions, including but not limited to, fax and other telecommunications or electronic instructions, and acting or failing to act thereon.
    5. If any sum due and payable by the Customer is not paid on the due date, including without limitation any moneys claimed under this Paragraph, the Customer shall be liable to pay interest (both after as well as before any judgment) on such unpaid sum at such rate or rates as ICICI Bank may from time to time stipulate from the date payment is due up to the date of payment.
    6. The Customer shall solely be responsible for ensuring full compliance with all the applicable laws and regulations in any relevant jurisdiction in connection with establishment of his/her Account(s) and the transactions thereon with ICICI Bank and shall indemnify and keep indemnified ICICI Bank from all actions, proceedings claims, losses, damages, costs and expenses (including legal costs on a solicitor and client basis) which may be brought against or suffered or incurred by ICICI Bank in connection with any failure to comply with any such applicable laws/regulations.
    7. The indemnities as aforesaid shall continue notwithstanding the termination of relationship of the Customer.

  32. No Encumbrances:

    The Customer shall not create or permit to subsist, any encumbrance or third party interest over or against any Account(s) or any monies lying therein without ICICI Bank's express prior written consent.

  33. Banker's Lien and Set-Off:

    1. ICICI Bank and its group companies shall have the paramount right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held/ balances lying in any accounts of the Customer, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by/ under the control of ICICI Bank and/or its group companies (whether by way of security or otherwise pursuant to any contract entered/ to be entered into by the Borrower/s in any capacity) to the extent of all outstanding dues, whatsoever, arising as a result of any of ICICI Bank's or its group companies' services extended to and/or used by the Customer and/or as a result of any other facilities that may be granted by ICICI Bank and/or its group companies to the Customer. ICICI Bank and/ or its group companies are entitled without any notice to the Customer to settle any indebtedness whatsoever owed by the Customer to ICICI Bank and/or its group companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document/ agreement, by adjusting, setting-off any deposit(s) and/or transferring monies lying to the balance of any account(s) held by the Customer with ICICI Bank and/or its group companies notwithstanding that the deposit(s)/ balances lying in such account(s) may not be expressed in the same currency as such indebtedness. ICICI Bank's and its group companies' rights hereunder shall not be affected by the Customer bankruptcy, death or winding-up. It shall be the Customer's sole responsibility and liability to settle all disputes/ objections with any such joint account holders.
    2. In addition to the above mentioned right or any other right which ICICI Bank and its group companies may at any time be entitled whether by operation of law, contract or otherwise, the Customer authorises ICICI Bank: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the Customer with or to any branch of ICICI Bank and/or its group companies; (b) to sell any of the Customer's securities or properties held by the Bank by way of public or private sale without having to institute any judicial proceeding whatsoever and retain/appropriate from the proceeds derived there from the total amounts outstanding to ICICI Bank and/or it group companies from the Customer, including costs and expenses in connection with such sale; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of ICICI Bank and/or its group companies.
    3. ICICI Bank shall not be under any obligation to exercise any of its rights under this Paragraph.
    4. The abovementioned rights of ICICI Bank are without prejudice to the obligations of the Customer to pay to ICICI Bank when due all its indebtedness and without prejudice to any other rights that ICICI Bank may have against the Customer for recovery of outstanding from Customer to ICICI Bank.

  34. Governing Law:

    The laws of India shall govern these Terms. The Customer and ICICI Bank hereby agree that any legal action or proceedings arising out of the Terms shall be brought in the courts or tribunals at Mumbai in India and irrevocably submit themselves to the jurisdiction of such courts and tribunals. ICICI Bank may, however, in its absolute discretion, commence any legal action or proceedings arising out of the Terms in any other court, tribunal or other appropriate forum, and the Customer hereby consents to that jurisdiction. Any provision of these Terms, which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of the Terms or affect such provision in any other jurisdiction.

  35. Accuracy of Information:

    The Customer is responsible for the correctness of information supplied to ICICI Bank while availing of any product/ service offered by ICICI's b2 Digital Banking Bank through any means such as electronic mail or written communication. ICICI Bank accepts no liability for the consequences arising out of erroneous information supplied by the Customer. If the Customer notices an error in the information supplied to ICICI Bank either in the application form or any other communication, he shall immediately inform ICICI Bank of the same, ICICI Bank shall endeavour to correct the error wherever possible on a "reasonable efforts" basis.

  36. Liability of the Customer and ICICI Bank:

    Neither ICICI Bank nor the Affiliates shall be liable for any unauthorised transactions occurring through the b2 Digital Banking and the Customer hereby agrees to fully indemnify and hold ICICI Bank and the Affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. ICICI Bank shall under no circumstance be held liable to the Customer if the b2 Digital Banking services are not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank.

  37. Disclaimer of Warranties:

    The Customer expressly agrees that use of the Website is at his/ its sole risk. The Website is provided on an "as is" and "as available" basis.

    Except as warranted in the Terms, ICICI Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in b2 Digital Banking.

    ICICI Bank does not warrant that access to the Website and b2 Digital Banking shall be uninterrupted, timely, secure, or error free nor does it make any warranty as to the results that may be obtained from the Website or use, accuracy or reliability of b2 Digital Banking.

    ICICI Bank will not be liable for any virus that may enter the Customer's system as a result of the Customer using b2 Digital Banking. ICICI Bank does not guarantee to the Customer or any other third party that access to the Website would be virus free.

  38. General:

    The clause headings herein are for convenience only and do not affect the meaning of the relative clause. ICICI Bank may sub-contract and employ agents to carry out any of its obligations under this contract. b2 Digital Banking service would be available to the Customers in certain cities only and during timings specified by ICICI Bank from time to time. The Customer shall be responsible to ensure that the equipment used for availing of the Services meets the criteria as may be specified by ICICI Bank from time to time. All costs incurred by the Customer including telecommunication costs for the purpose of accessing and using Services shall be borne by the Customer.

    The Customer understands, agrees and authorises ICICI Bank at its discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations or electronic communications between the Customer and ICICI Bank and any of its employees or agents.

    These Terms contain ICICI Bank's entire arrangement (except as otherwise expressly provided herein) and supersede and replace any previously made proposals, representations, understandings and agreements, express or implied, either oral or in writing between the Customer and ICICI Bank as regards products/ services offered by ICICI's b2 Digital Banking Bank. The Customer acknowledges that it has not relied on any representation made by ICICI Bank or any of its employees or agents and has made its own independent assessment of b2 Digital Banking. No third party will have any rights or claims under these Terms.

  39. Inwards Funds Transfer:

    1. ECS Mandate: For availing Inwards Funds Transfer, the Customer shall furnish to ICICI Bank an unconditional and irrevocable ECS mandate, in the manner and form prescribed by ICICI Bank. The Customer shall submit a copy of the ECS mandate, signed by the Payer, to ICICI Bank for processing the same with the bank where the Payer maintains the Debit Account. The Customer shall obtain signature of the Payer on the ECS mandate and shall be solely responsible for the accuracy, completeness and correctness of the information provided in the ECS mandate.
      Any additions or deletions to an ECS mandate submitted to ICICI Bank shall be communicated by the Customer through a fresh mandate in the form and manner as indicated by ICICI Bank on the Website or through any other medium.
    2. Payment Instruction: The Customer can make a Payment Instruction on the Website only after approval from the Payer's bank on the ECS mandate submitted by the Customer. The Payment Instruction shall be in the manner and form prescribed by ICICI Bank. The Customer shall be solely responsible for the accuracy, completeness and correctness of the information provided in the Payment Instruction and the same shall be considered to be sufficient to effect the payment.
      ICICI Bank shall endeavor to credit the Credit Account on the Payment Date and the Customer shall ensure availability of sufficient funds in the Debit Account before Payment Date.
    3. Honouring Payment Instructions: ICICI Bank shall incur no liability if it is unable to effect any Payment Instruction on the Payment Date because of the existence of any one or more of the following circumstances:
      1. If the Debit Account does not contain sufficient funds to process the Payment Instruction or the amount exceeds the overdraft limit, if any, granted to the Payer.
      2. If the funds available in the Debit Account are under any encumbrance or charge.
      3. The name of Payer and/or details required for effecting the payment are not correctly provided by the Customer.
      4. Due to refusal of the Payer's bank to honour the payment for any reason whatsoever.
      5. Due to circumstances beyond its reasonable control.
      Service charges will be debited from the Account(s) if a Payment Instruction fails due to any of the above mentioned reasons. The amount of the charges will be intimated to the Customer on the Website or through any other medium, as ICICI Bank may deem fit. Three subsequent Payment Instruction failures will also result in the ECS Mandate for the particular Debit Account being rejected. ICICI Bank will not honour or be responsible for any Payment Instructions, which are scheduled for future dates for such rejected ECS Mandate(s).
      If an amount in excess of the amount as indicated in the Payment Instructions is debited from the Debit Account, ICICI Bank shall be responsible for reimbursing to the Payer to the extent of the amount so wrongly debited. ICICI Bank shall also have the right to debit from the Customer's Account the amount of money so wrongly paid.
      ICICI Bank shall have the right to refuse to comply with the Payment Instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction, and have the right to suspend the operations of the Inwards Funds Transfer if it has reason to believe that the Payment instructions will lead or expose to direct or indirect loss or may require an indemnity from the Customer before continuing to operate Inwards Funds Transfer.
    4. Cancelling or Modifying Payment Instructions: The Customer shall be entitled to cancel or modify the Payment Instructions in the manner provided by ICICI Bank before the Last date for edit unless otherwise required by ICICI Bank. ICICI Bank shall not be held liable if it is unable to stop or prevent the implementation of the Payment Instructions. ICICI Bank shall at its discretion, with prior intimation to the Customer, charge the Customer for cancellation or modification of the Payment Instructions.
    5. Failed Payment Instructions: In case the Payment Instruction is not effected for any reason, the status of the same shall be intimated to the Customer through the Website.

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Terms And Conditions Governing b2 Savings Account

Following are the terms and conditions (the "Special Terms") governing ICICI Bank's b2 Digital Banking Savings Account (the "Savings Account/Account"). These Special Terms are in addition to and not in derogation to Primary Terms and Conditions and terms and conditions (the "Specific Terms") applicable to various products / services being offered by ICICI Bank as part of b2 Digital Banking services. To the extent of any inconsistency between these Special Terms, Primary Terms and Conditions and Specific Terms, these Special Terms shall prevail.

  1. Definitions:

  2. All capitalized terms used herein but not defined shall have the same meaning as specified under Primary Terms and Conditions.

    "Account Opening Form" (AOF) refers to the relationship form for Savings Account.

    "Account Holder / Customer" refers to the person in whose name the Savings Account is held.

    "Customer Password" means the passwords, digital signatures or other means of authentication as ICICI Bank may specify, from time to time provided to the Customer or otherwise used by the Customer for access and operation of the e-Instruction Facility, using which the Customer may authorise or authenticate Transactions.

    "Personal Information" refers to the information provided by the Customer to ICICI Bank.

    "Quarter" shall mean a financial quarter i.e. April – June, July – September, October – December, January – March in any financial year or as may be intimated by ICICI Bank from time to time.

    "Beneficiary Registration Confirmation" refers to confirmation received by the Customer, after successful Registration of the beneficiary to whom Customer intends to / will transfer Fund(s) through the Website.

    "ICICI Bank's b2 Digital Banking b2 Customer Care Centre" refers to ICICI Bank - Phone Banking Service provided by ICICI Bank to the Customer.

  3. Applicability of Terms:

  4. These Special Terms form the contract between the Customer and ICICI Bank. The Customer shall apply to ICICI Bank in the prescribed form for operation of the Account and availing of the related b2 Services. By applying for opening the Account, the Customer acknowledges that he / she has read understood and accepted these Special Terms.

  5. Account Opening:

  6. The Account opening formalities are governed by the policies of ICICI Bank as applicable to the b2 Digital Banking Services and may be revised from time to time. It may require Customer(s) to submit duly filled application form(s) along with the prescribed set of documents stipulated including Permanent Account No. (PAN) or Form 60/61 from time to time, to the satisfaction of ICICI Bank. The Account cannot be opened for business purposes.

    Any transactions undertaken from the Account, shall be in compliance of all applicable laws including rules, regulations or notifications issued under the Foreign Exchange Management Act.

  7. Operating Accounts:

  8. An Account may be opened by an individual in his/her own name.

    Accounts shall be operated by the account holder or the Power of Attorney holder of such account holder and accepted by ICICI Bank in its discretion.

    ICICI Bank may send through courier or post from time to time to the mailing address furnished by the Customer, Security Card and such other items relevant or pertaining to the Account. It is incumbent upon the Customer to intimate change in mailing address, if any, immediately. ICICI Bank shall not be responsible for any loss, damage or consequences for wrong delivery of the above items arising out of non-intimation of change in mailing address. The Customer is/ are expected to examine the entries in the Account statement as published on the Website and draw the attention of ICICI Bank to any errors or omissions that might be discovered. ICICI Bank does not accept any responsibility for any loss arising out of failure on the part of the Customer to carry out examination of entries in the Account statement and to point such error and/ or omission within fourteen (14) days from the date of publication on the website or such other time period as may be intimated by ICICI Bank from time to time. The Customers are expected to provide PAN No. or Form 60/61 or any other document as may be prescribed by tax authorities from time to time for opening the Account, acceptance of cash deposits etc. in accordance with the provisions of Rule 114B to 114D of the Income Tax Rules, 1962 and compliance thereof.

  9. Cheque Book:

  10. No cheque book shall be issued to the Customer under the b2 Digital Banking relationship.

  11. ATM cum Debit Card facility:

  12. No ATM/ Debit Card shall be issued to the Customer under the b2 relationship.

  13. Demand Drafts / Pay Orders:

  14. The Customer may place a request for issue of demand drafts / pay orders (the "Instrument") through the logged in section of the Website or through ICICI Bank Customer Care Centre or through such other mode and subject to such terms and conditions as ICICI Bank may intimate from time to time. The Instrument shall be sent to the communication address of the Customer last recorded in ICICI Bank's records or to the address that the Customer may have mentioned in the DD/PO ordering process. In such an event, ICICI Bank shall be at a liberty to recover charges for such posting. ICICI Bank shall not be responsible on account of non-delivery or delays in delivery or non-receipt of the Instrument.

    ICICI Bank reserves the right to discontinue the Service at any time without prior notice to the Customer.

    ICICI Bank shall have the right to reject the request in the event of insufficient balance at any point of time from acceptance of request till dispatch of the Instrument ICICI Bank shall be entitled, at its sole discretion to accept or reject such requests. The provision of such Service shall be subject to such charges as may be applicable and the Customer authorises ICICI Bank to recover such charges by debiting the Savings Account.

    The Customer may request for cancellation of the Instrument through the logged in section on the Web site or through ICICI Bank Customer Care Centre, provided such request for cancellation is placed while the Instrument is still within the possession of ICICI Bank.

    If the Instrument is lost or has to be cancelled once the same is with the Customer or his agent Beneficiary, the request for cancellation shall be made through the logged in section of the Website in accordance with the policy of ICICI Bank.

  15. Safe Keep of Security Card:

  16. The Customer shall be solely responsible for the safe-keeping and the confidentiality of the Security Card, user id and passwords relating to b2 Digital Banking Services and such other items relevant or pertaining to the Account.

  17. Conduct of Account:

  18. Standing instructions are accepted from the Customer, without any charges, for transferring funds from the Savings Account to Fixed deposit or Recurring Deposit accounts. Other standing instructions are subject to service charges as specified by ICICI Bank from time to time.

    ICICI Bank in its sole discretion may restrict the number of withdrawals in the Account.

  19. Dormant Account:

  20. ICICI Bank may classify an Account as inactive if there are no customer-induced transactions for a continuous period of 15 months in the Account;

    Dormant if there are no customer-induced transactions for a continuous period of 18 months in the Account. i.e. no customer-induced transactions for 3 months after the Account had become inactive;

    Customer induced transactions shall mean any credit or debit transactions done by a Customer in his Account through the following modes:

    1. Internet Banking Funds Transfer
    2. cheque deposit.
    3. Transaction by standing instruction, ECS and EFT.

    ICICI Bank may in its sole discretion deny Services and/ or transaction in the Account of a Customer, which has been classified as inactive or dormant.

  21. Collection Facility:

  22. Drafts, bills, dividend / interest warrants and other instruments issued in favor of the Customer are accepted for collection on Customer's behalf. The collection of outstation instruments entails collection charges. ICICI Bank does not accept any responsibility for loss, delay, mutilation or interception of the instruments in postal or courier transit. ICICI Bank does not accept or share any responsibility for delay in realisation of such instruments or for the genuineness, validity or correctness of the signatures or endorsements thereon. The drawals against such instruments are permissible only on realisation of proceeds by ICICI Bank. Any provisional credit allowed at the discretion of ICICI Bank for an instrument under collection is recoverable with interest if the instrument is returned unpaid. ICICI Bank has right to disallow any drawings against such provisional credit (shadow balance).

    ICICI Bank has the authority to debit the Account/s to recover any amount credited erroneously. Local cheques, etc., may be tendered for collection sufficiently early in the day as required vis-a-vis the local clearing house timings. Drawals against clearing cheques will be normally permitted only against cleared balances as per clearing house rules.

    In cases where a cheque is returned, the amount in respect of which had already been credited to the Customer's Account and/or in respect of which withdrawal was permitted, ICICI Bank will reverse the credit of such amount and debit the amount equal to the amount of the returned cheque. In such cases, if the Account does not have sufficient funds, the outstanding amount shall be deemed to be a temporary overdraft granted to the Customer and the Customer is bound to repay the amount immediately on demand by the Bank. In debiting the amount as aforesaid, ICICI Bank would debit the amount credited or the Rupee amount equivalent to the relevant foreign currency denominated cheque whichever is higher. The service charges, penalties and other charges as applicable will also be levied by ICICI Bank in such instances.

  23. Overdrawing:

  24. If for whatever reasons the Account has a debit balance, Customer shall pay interest and other charges in accordance with ICICI Bank's prevalent rates and practice. Any temporary overdraft in the Account should be construed as a one time facility only and not a continuous arrangement, unless otherwise agreed to, by ICICI Bank in writing.

  25. Charges / Fees:

  26. Charges in connection with the operation of the Account and the Services would be levied at the rates as prescribed by ICICI Bank on the Website from time to time. Charges will be debited to the Account at such intervals as may be deemed fit by ICICI Bank.

    ICICI Bank will also have the right to set-off the service charges, or any wrong credit or late returns reported by the correspondent bank /counter party by debiting the Account, without requirement of providing further notice or seeking additional consent / authorisation. In case balance in the Account becomes overdrawn as a result of such set-off, ICICI Bank will be entitled to charge interest at such rates as ICICI Bank may deem fit in its sole discretion, for the period for which the Account remains overdrawn at any time during the maintenance of the Account. In case of any shortfall in the Account or in the event of closure of the Account, the Customer shall be liable to pay the amount outstanding on account of charges / interest or otherwise to ICICI Bank, forthwith, without demur or protest.

    The Customer agrees and confirms that in the event any of the Services in connection with the Account are or become liable to tax under the applicable laws and regulations, the Customer shall bear all the taxes or duties (by whatever name called) in connection with such Services and ICICI Bank is hereby authorised to deduct any such amount from the Account, without requirement of providing further notice or seeking additional consent / authorisation.

  27. Holiday Processing:

  28. Any transactions on any Sunday or any public holiday may be shown in the Account, at the sole discretion of ICICI Bank, as having taken place on the same or subsequent business day of ICICI Bank. All deductions/accretions on such amount shall be deducted/accrued as of such day. ICICI Bank shall not be responsible for any loss of interest or liability incurred/suffered by the Customer including but not limited to return of cheques, loss of interest arising due to transaction being not shown on the day the same actually occurred. The Cheques/ drafts/ pay orders/ other instrument deposited on any day which is a Sunday or public holiday or after the time of clearing for the day is normally effected by ICICI Bank shall be sent for clearing on the next business day of ICICI Bank.

  29. Pass Book / Statement of Account:

  30. The Customers shall not be provided with passbooks. This shall be done by posting the Account Statement in the logged in Section of the Website.

    Unless disputed by the Customer within 14 days of the same being posted, the same shall be deemed to be accepted by the Customer.

    ICICI Bank reserves the right to rectify discrepancies in the statement of Account, if any, at any point of time. If the Customer delays in examining the statement of Account or in reporting an error, it may affect ICICI Bank's ability to rectify the error, and the Customer shall be liable for the loss occurred by him / her.

  31. Payment of Interest:

  32. Interest is paid on the minimum credit balance maintained between the 10th day and last day of each calendar month in the Account at the rate in force in accordance with RBI directives after deduction of tax at applicable rates. Interest so calculated is rounded off to the nearest rupee, ignoring fractions of a rupee. Interest is paid every half year in September and March.

  33. Nomination:

  34. Nomination facility is available for the Account in the names of individuals. Only one nominee is permissible for an Account and the nomination is to be made by the Customer in the manner prescribed by ICICI Bank from time to time. The Customer should ensure that he/ she gets/ is given the acknowledgement as per the nomination rules framed by Reserve Bank of India. The Customer is at liberty to change the nominee, through declaration in the appropriate form to revise the nomination during the currency of the Account with ICICI Bank.

  35. Sharing of Information:

  36. The Customer undertakes and authorises ICICI Bank, its Group Companies to exchange, share or part with all the information, data or documents relating to his/her application to other ICICI Group Companies / Banks / Financial Institutions / Credit Bureaus / Agencies / Statutory Bodies /Tax authorities /Central Information Bureaus/ such other persons as ICICI Bank / its Group Companies may deem necessary or appropriate as may be required for use or processing of the said information / data by such person/s or furnishing of the processed information / data / products thereof to other Banks / Financial Institutions / credit providers / users registered with such persons and shall not hold ICICI Bank / its Group Companies liable for use of this information.

  37. Non Transferability:

  38. The account and the Services provided to the Customer are not transferable under any circumstance and shall be used only by the Customer. However, ICICI Bank shall have the right to transfer, assign or sell all its rights, benefits or obligations to any person and these Terms shall continue to be in force and effect for the benefit of the successors and assigns of ICICI Bank.

  39. Closure of the Account:

  40. ICICI Bank reserves the right to close or freeze the Account(s), after due notice to the Customers for reasons including, but not limited to, the following:

    • In case any of the documents furnished specifically towards Identity and address proof are found to be fake / forged / defective;
    • In case fraudulent / forged bank drafts or any such instruments are attempted to be cleared / cleared through the Account.
    • In case of frequent returns of inward / outward cheques in the Account.
    • In case debit balance is allowed to continue for more than 90 days in the Account.
    • Improper conduct of the Account in terms of volume / type of transactions.
    • For unsatisfactory conduct of the Account.

    The Customers shall be solely liable for dishonouring of any instruments consequent to such closure and all costs / charges arising out of such closure / freezing of the Account(s). Upon closure of the Account(s) for any of the reasons specified above or otherwise, the Customer shall take steps to collect any balance amount in the Account, if any, and till such time the Customer collects such amounts, ICICI Bank reserves the right to keep such amounts in a special office account without any interest being payable on the same.

Fixed Deposits:

"Account Holder" refers to a person creating a fixed deposit with ICICI Bank's b2 Digital Banking.

  1. Creation of Fixed Deposit:

  2. Fixed deposit shall be created by debiting the Customer's Savings Account only. No fixed deposit can be created by way of a cheque or cash.

  3. Date of Fixed Deposit:

  4. The effective date of fixed deposit shall be the date on which the amounts of deposit placed are credited to ICICI Bank Limited (the "Bank").

  5. Auto Renewal:

  6. Fixed deposits are accepted with auto-renewal facility at periodicity as opted by the depositors.

  7. Fixed Deposit Receipt / Memorandum of Deposit:

  8. Fixed Deposit Receipt or Memorandum of Deposit or any advice will be issued to account holder as may be decided by the Bank from time to time for Customer convenience.

  9. Tax Deducted at Source:

  10. Tax at source is deducted as applicable from the interest on fixed deposit, as per Income Tax Act, 1961.

  11. Payment of Interest on Fixed Deposit:

  12. Interest on fixed deposits is reckoned/paid at quarterly / monthly intervals and at the rate/s applicable at the time of acceptance, as the case may be, in accordance with the rate fixed by the Bank from time to time as also directives issued by Reserve Bank of India ("RBI").

    The interest may be paid either in a lump sum at the time of maturity or it may be paid every quarter or every month in accordance with the regulatory payments for payment of interest on the fixed deposit. Where the interest is to be paid by the Bank in lump sum at the time of maturity, the fixed deposit shall bear the yearly rate of interest on the fixed deposit.

    The Bank may announce special rates for senior citizens and staff.

  13. Premature closure of Fixed Deposits:

  14. In the event of the fixed deposit being closed before completing the original term of such deposit, interest will be paid at the rate applicable on the date of deposit for the period for which the deposit has remained with the Bank. The deposit may be subject to penal rate of interest as prescribed by the Bank on the date of deposit.

  15. Other Terms:

  16. The deposit holder(s) shall intimate the Bank through the Website of any change in address and residential status of the deposit holder.

    All taxes, duties, levies or other statutory dues and charges applicable in connection with the benefits accruing as per the terms of these fixed deposits will be recoverable from the Customer.

    The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on all account/deposits of the deposit holder/s with the Bank, to the extent of all outstanding dues to the Bank. For such purposes, the Bank may at its sole discretion close the deposit(s) prematurely and apply a penal rate of interest in respect of the same. The lien shall be valid and binding on the deposit holder and operative until repayment in full of all moneys due to the ICICI Bank from the deposit holder. The lien conferred on the Bank as recorded and expressed herein shall be irrevocable and shall be a continuing one and shall remain in full force and effect till such time the deposit holder/s repays/retires all amounts due and payable and remain unpaid to the ICICI Bank in respect of any monies due to the Bank from the deposit holder/s.

    These terms and conditions are subject to change/modification at the sole discretion of ICICI Bank. The Bank may give notice of any changes either through email address as recorded with ICICI Bank (which will be regarded as being in writing) or in writing by delivering them by hand or by sending them by post to the last address given by the deposit holder/s or on its website or any other mode as may be deemed fit by the Bank. In addition, the Bank may also publish notice of general nature, which are applicable to all deposit holders of similar nature on its website. Such notice will be deemed to have been served individually to the deposit holder/s. All notices / communication to the Bank should be given in writing and sent by post or delivered to or such other address as may be indicated by the Bank.

  17. Nomination:

  18. The holder of the Deposit may, by filing in necessary particulars in the prescribed form at the time of making the Deposit, nominate any person who, in the event of death of the holder shall become entitled to the Deposit and the payment thereon.

    If such nomination is not made at the time of making the Deposit, it may be made by the holder, at any time after the Deposit receipt is issued but before its maturity, by means of an application in the prescribed form to the Bank

    No nomination can be made in respect of a Deposit applied for and held by or on behalf of a minor.

    In the event of death of the Deposit holder in respect of which a nomination is in force, the nominee shall be entitled at any time before or after the maturity of the Deposit to encash the Deposit. Application to be made through the customer care centre or through the Website along with such documents as may be prescribed by ICICI Bank from time to time.

    If a Deposit holder dies and there is no nomination in force at the time of his / her death, the Bank shall pay the sum due to the deceased, to his / her legal heirs as per the policy of the Bank.

  19. Pledging of the Deposit:

  20. The Deposit shall not be pledged to secure any loan or as security to any other asset.

  21. Tax Treatment:

  22. Interest on the Deposit shall be liable to tax under the Act, on the basis of annual accrual or receipt, depending upon the method of accounting followed by the Deposit holder.

    The tax on such interest shall be deducted in accordance with the provisions of Section 194A or section 195 of the Act.

    In addition, the Bank Term Deposit Scheme, 2006 issued by the Central Government shall also apply to the Deposit.


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Terms And Conditions Governing b2 Recurring Deposit

Following are the terms and conditions (the "Special Terms") governing ICICI Bank's b2 Digital Banking (hereinafter referred to as "b2 Digital Banking " and/or "b2") Recurring Deposit. These Special Terms are in addition to and not in derogation to Primary Terms and Conditions and terms and conditions (the "Specific Terms") applicable to various products / services being offered by ICICI Bank as part of Services. To the extent of any inconsistency between these Special Terms, Primary Terms and Conditions and Specific Terms, these Special Terms shall prevail.

  1. Definition:

    "Recurring Deposit Account" or "Account" means the account opened in the name of the Depositor/ and maintained by ICICI Bank in connection with the Deposits.

    "Depositor/s" means any person holding an Account with ICICI Bank.

    "Deposit" means the amount accumulated in the Account by monthly payment of the Installment by the Depositor/s.

    "Maturity Date" means the Deposit shall be due for repayment on the date falling on completion of one calendar month from the date of payment of the last Installment or on completion of the Tenure, whichever is later.

    " Installment" means the amount specified as installment at the time of opening of the Account, which shall be deposited recurringly by the Depositor/s into the Account on the specified period as agreed between the Depositor/s and ICICI Bank.

    "RBI" means Reserve Bank of India.

  2. Standing Instruction/s" means any instruction given by a Depositor either directly or indirectly, to ICICI Bank through any mode acceptable to ICICI Bank to transfer the Installment from the b2 savings bank account of the Depositor.

    "Services" means the services provided by ICICI Bank in connection with the Account and more particularly described in these Special Terms.

    "Statement/s" shall mean the statement provided to the Depositor on a monthly basis and available to the Customer in the logged in section of the Website, stating inter alias the value of the Deposit on Maturity date, the value of the Deposit as on date of the communication and the rate of interest payable by the Bank on the Deposit.

    "Tenure" means the period for which the Deposit is to be maintained commencing from the date of the deposit of first Installment till the period as specified at the time of opening the Account.

  3. Date of Recurring Deposit:

  4. The effective date from which the credit shall be given for any Installment shall be the date on which ICICI Bank gets clear funds into the Account of the Depositor.

  5. Minimum Installment Amount:

  6. The minimum core Installment to be deposited by the Depositor shall be such amount as is specified at the time of opening the Account, which can be increased in multiples of Rs. 100/-. The Depositor shall, at the time of opening the Account, stipulate the Installment and the total number of installments to be payable. The Installment and the number of installments cannot be altered subsequently.

  7. Payment of Installment:

  8. All deposits into the Account should be by way of Standing Instructions from the Depositor. Installment for any calendar month must be paid on or before the last working day of that particular calendar month. The funds deposited on a date following the non-payment of the Installment for the previous month(s), shall first be appropriated towards the un-paid Installment.

    In case of delay in payment of any Installment, the Depositor shall be liable to pay monthly interest at such rate as may be specified by ICICI Bank from time to time. Fraction of a month will be treated as full month for the purpose of calculating such interest. The total interest so chargeable to the Depositor shall be recovered from the total amount of interest payable by ICICI Bank at the time of maturity.

  9. Duration of Deposit:

  10. Deposit can be maintained for a minimum tenure of 6 months in multiples of 3 months subject to a maximum of 10 years.

  11. Payment of Interest on Recurring Deposit:

    Interest on the Deposits is calculated at quarterly intervals, at the applicable rates as communicated to the Depositor at the time of Account opening and in the Statements. Such interest rates shall be in accordance with RBI directives from time to time. The interest amount shall be paid to the Depositor on the Maturity date or on completion of the Tenure, whichever is later.

  12. Maturity Date:

  13. The Deposit shall be due for repayment on the date falling on completion of one calendar month from the date of payment of the last Installment or on completion of the Tenure, whichever is later.

  14. Repayment Before Maturity:

  15. On pre-mature withdrawal of the Deposit, interest will be calculated at the rate applicable for the period of the Deposit and the Deposit amount accumulated in the Account up to the date of termination with such interest less the amounts payable by the Depositor to ICICI Bank shall be paid to the Depositor.

  16. Closure of Accounts:

  17. An Account will normally be closed upon payment of all the stipulated number of installments. The Deposit together with interest shall be paid to the Depositor by crediting the sum to the Depositor's b2 savings bank account.

  18. Nomination:

  19. Nomination facility is available for the Account in the names of individuals only. Only one nominee is permissible for an Account and the nomination is to be made by the Depositor which is duly witnessed. The Depositor should ensure that (s) he gets / is given the acknowledgement as per the nomination rules framed by RBI. The Depositor is at liberty to change the nominee, through declaration in the appropriate form to revise the nomination during the currency of the Account with ICICI Bank.


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Terms And Conditions Governing b2 Personal Loans


Definitions And Construction:

  1. A. In these terms and conditions (the "Standard Terms"), unless there is anything repugnant to the subject or context thereof, the expressions listed below, if applicable, shall have the following meanings:

    1. "Borrower" means and refers to the applicant who has been sanctioned/granted the Facility by ICICI Bank based on the information submitted and agreed to by such applicant in his logged in section on the b2 Website for availing of the Facility and includes depending on the nature of the Borrower: (a) its successors and permitted assigns, if the Borrower is a company within the meaning of the Companies Act 1956 or a society registered under the applicable laws relating to societies; (b) any or each of the partners and their survivor(s) or the partner(s) from time to time and their respective heirs, legal representatives, executors, administrators and permitted assigns, if the Borrower is partnership firm within the meaning of the Indian Partnership Act, 1932; (c) his / her heirs, legal representatives, executors, administrators and permitted assigns, if the Borrower is an individual and/or carrying on business as a sole proprietary concern; (d) the Karta and any or each of the adult members of the HUF and their survivor(s) and his/ her / their respective heirs, legal representatives, executors, administrators and permitted assigns, if the Borrower is a joint Hindu Undivided Family; and (e) the trustee(s) for the time being thereof and the successors and permitted assigns of the trust/trustees, if the Borrower is a trust.

    2. "Borrower's Dues" means and includes the outstanding principal amount of the Facility, interest on the Facility, all other interest, all fees, costs, charges, expenses, stamp duty and all other sums whatsoever payable by the Borrower to ICICI Bank in accordance with the Loan Terms and the Transaction Documents, as well as all other monies whatsoever stipulated in or payable by the Borrower under the Loan Terms.

    3. "Due Date" means the date(s) on which any amounts in respect of the Borrowers' Dues including the principal amounts of the Facility, interest and/or any other monies, fall due as specified in the Borrower's logged in section of the b2 website and/or the Loan Terms and the other Transaction Documents.

    4. "Facility" means such amount of the loan/financial assistance which is applied for / availed of by the Borrower, as specified and agreed to by the Borrower in the Borrower's logged in section of the b2 Website.

    5. "Indebtedness" means any indebtedness whatsoever of the Borrower at any time for or in respect of monies borrowed, contracted or raised (whether or not for cash consideration) or liabilities contracted by whatever means (including under guarantees, indemnities, acceptance, credits, deposits, hire-purchase and leasing).

    6. "Material Adverse Effect" means the effect or consequence of any event or circumstance which is or is likely to be: (a) adverse to the ability of the Borrower or any person to perform or comply with any of their respective obligations under the Loan Terms in accordance with their respective terms; or (b) prejudicial to any of the businesses, operations or financial condition of the Borrower or of any person who is party to any Transaction Document.

    7. "Transaction Documents" include all writings and other documents executed or entered into, or to be executed or entered into, by the Borrower or, as the case may be, any other person, in relation, or pertaining, to the Facility and each such Transaction Document as amended from time to time.

    1. B. In these Standard Terms, unless the contrary intention appears:

      1. a reference to:
        an "amendment" includes a supplement, modification, novation, replacement or re-enactment and "amended" is to be construed accordingly;
        an "authorisation" includes an authorisation, consent, clearance, approval, permission, resolution, license, exemption, filing and registration;
        "law" includes any constitution, statute, law, rule, regulation, ordinance, judgment, order, decree, authorisation, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Borrower making a request for a b2 personal loan or thereafter and each as amended from time to time.
      2. the singular includes the plural (and vice versa).
      3. the headings in these Standard Terms are inserted for convenience of reference only and are to be ignored in construing and interpreting the Loan Terms.
      4. reference to the words "include" or "including" shall be construed without limitation.
      5. reference to a gender shall include references to the female, male and neuter genders.
      6. all approvals, permissions, consents or acceptance required from ICICI Bank for any matter shall require the "prior", "written" approval, permission, consent or acceptance of ICICI Bank.
      7. in the event of any disagreement or dispute between ICICI Bank and the Borrower regarding the materiality of any matter including of any event, occurrence, circumstance, change, fact, information, document, authorisation, proceeding, act, omission, claims, breach, default or otherwise, the opinion of ICICI Bank as to the materiality of any of the foregoing shall be final and binding on the Borrower.

      8. Note: All capitalised terms used but not specifically defined herein shall have the respective meanings ascribed to them under the general terms governing b2.

    Facility And Disbursement:

  2. The Borrower shall only be made an offer to avail a b2 personal loan only if the Borrower has a b2 savings bank account with ICICI Bank. Based on the Borrower's credit history, ICICI Bank shall at its sole discretion offer a pre-approved limit to the Borrower and the Borrower shall only be entitled to avail the Facility within this limit. If the Borrower wishes to avail a for Facility amount that is greater than the pre-approved limit, the Borrower shall apply for the same along with such documents as may be intimated by ICICI Bank to ascertain the Borrowers eligibility and ICICI Bank shall have the sole discretion to accept such application.

  3. The principal amount of the Facility applied for / availed of by the Borrower shall be the amount as agreed to by the Borrower in the Borrower's logged in section of the b2 website.

  4. Once the Borrower has submitted a request for a b2 personal loan and given his confirmation for the same, the Borrower shall not be entitled to cancel the Facility or refuse to accept disbursement of the Facility, except with approval of ICICI Bank and payment to ICICI Bank of such cancellation or foreclosure charges as may be stipulated by ICICI Bank.

  5. The Borrower shall be liable to pay interest on the Facility at the rate and on the date(s) as agreed to by the Borrower in the Borrower's logged in section of the b2 website. The rate of interest payable by the Borrower shall be subject to changes based on guidelines / directives issued by RBI to banks from time to time. The Borrower also notes and acknowledges that ICICI Bank is obliged to give effect to any revision of interest rates, whether upwards or downwards, on all existing advances/financial assistances as per the RBI guidelines/directives. Disbursements under the Facility shall be made only by way of a direct credit to the Borrower's b2 savings bank account and shall be deemed to be made not on the date of their actual receipt, but when credit is made by ICICI Bank.

  6. Payment, Prepayment and Other Charges:

  7. The Borrower shall repay the Facility to ICICI Bank in one installment or in such number of installments, and with such installment/s being of such amounts and on the Due Date(s) as agreed to by the Borrower in the Borrower's logged in section of the b2 website (time being of the essence of the contract); such installments are hereinafter referred to, individually, as an "Installment" and, collectively, as the "Installments". ICICI Bank shall be entitled to vary/modify the Installment/s (including increases in the amount of one or more Installment/s) in the event of changes to the interest rate on the Facility. The expression "Installments" shall comprise of both the principal amount of the Facility and interest thereon.

  8. The Borrower may repay / pay the monies in respect of the Facility only through a direct debit from the Borrowers' b2 savings bank account with ICICI Bank ("Auto Debit method") However ICICI Bank may, in its sole discretion, require the Borrower to adopt or switch to any alternate mode of payment and the Borrower shall comply with such request, without demur or delay.

  9. The Borrower shall at all times maintain sufficient funds in his/her b2 savings bank account/s to ensure that the Installments are realised by ICICI Bank.

  10. The Borrower shall continue to remain at all times liable and responsible for ensuring the payment/repayment of all Installments and all other monies in respect of the Facility to ICICI Bank on or before the relevant Due Date(s) without any further notice/intimation being given by ICICI Bank and all such amounts payable by the Borrower to ICICI Bank shall be paid through Auto Debit method or in such other manner and at such place/s as ICICI Bank may specify, without any deductions whatsoever so as to enable ICICI Bank to fully realise the amounts due on or before the respective Due Date(s). Credit for payments by any method will be given only on realisation or on the relative Due Date(s) whichever is later. The acceptance by ICICI Bank of any payment which is less than the full Installment or other amounts due and owing at such time shall not constitute a waiver of ICICI Bank's right to receive payment in full at such time or at any subsequent time or a waiver of any other rights whatsoever of ICICI Bank under the Loan Terms.

  11. The Borrower shall not be entitled to cancel or issue stop-payment instructions with respect to the Auto Debit for so long as the Facility (or any part of the Borrower's Dues) is outstanding and any such acts of the Borrower shall be deemed to have been committed with an intention to cheat ICICI Bank, and ICICI Bank shall be entitled to initiate appropriate criminal proceedings against the Borrower.

  12. The Borrower shall promptly replace the mandates, agreements and/or other documents executed for payment of the Installments and issue fresh mandates, agreements and/or other documents in lieu thereof to the satisfaction of ICICI Bank, if ICICI Bank is facing any difficulty/inconvenience/impediment for any reason whatsoever in issuing debit instructions or if required at any time by ICICI Bank at its sole discretion.

  13. The payment of the Installments shall commence and continue as per the schedule agreed to by the Borrower in the Borrower's logged in section of the b2 website.

  14. The Borrower shall not, without the approval of ICICI Bank (which approval may be given subject to such terms and conditions as may be stipulated by the Bank including payment of minimum prepayment amount, prepayment premium or discounted interest and/or any other charges, plus applicable interest tax or other statutory levy), prepay the outstanding principal amount of the Facility in full or in part, before the Due Dates. If the Borrower wishes to prepay the outstanding principal amount of the Facility in full or in part, the Borrower shall raise a request for the same in his logged in section on the b2 website. Processing of the prepayment request may take up to three (3) working days, and the borrower shall be charged interest for this period accordingly. In the event any part prepayment of the Facility is permitted by ICICI Bank, the repayment schedule/amount of Installment(s) as agreed to by the Borrower in the Borrower's logged in section of the b2 website shall be amended by ICICI Bank and the Borrower shall thereafter make payment of the Installments as per such amended schedule.

  15. If the Borrower defaults in making payment of any Installment/s or any other amounts comprising the Borrowers' Dues to ICICI Bank on the respective Due Date(s), the Borrower shall be liable to pay further interest at the rate specified and agreed to by the Borrower in the Borrower's logged in section of the b2 website (plus applicable interest tax or other statutory levy) on all such outstanding/unpaid amounts from the relevant Due Date till the date of payment of such entire amount. Such further interest shall be in addition to any other charges, which the Borrower is liable to pay to ICICI Bank in terms of the Loan Terms.

  16. Interest, commitment fee /charges, further interest and all other charges shall accrue on a day to day basis and shall be computed as may be decided by ICICI Bank at its sole discretion, which maybe on the basis of 1/12 applied monthly or 365 days a year and the actual number of days elapsed.

  17. Monthly Installment amount is rounded off to the next higher Rupee.

  18. The Borrower shall bear all interest tax, service tax, all other imposts, duties (including stamp duty and relevant registration and filing charges and taxes (of any description whatsoever) as may be levied from time to time by the Government or other authority and all other costs and expenses whatsoever (including but not limited to any costs and expenses incurred by ICICI Bank and its representatives and consultants) in connection with/on (a) the application for, and the grant and repayment of, the Facility, (b) Standard Terms and/or any Transaction Document, (c) recovery and realisation of the Borrower's Dues, (d) creation, enforcement and realisation of the security (if any), (e) inspections, and (f) ICICI Bank's advocate's fees and expenses for any of the above. The Borrower shall also pay/ reimburse ICICI Bank for all losses, damages, costs, charges, claims, expenses and liability of any kind or nature whatsoever (including but not limited to any stamp duty, other duties, taxes, charges and penalties and/or any increases in costs to ICICI Bank by reason of any change in law, or in its interpretation or administration, under/in relation to the Application, the Standard Terms and the security, if any, to be created by the Borrower) suffered, sustained or incurred by ICICI Bank (or its representatives and consultants) in connection with any of the above matters if and when the same is required to be paid according to the laws for the time being in force.

  19. In the event of the Borrower failing to pay any of the monies referred to above, ICICI Bank shall be at liberty (but shall not be obliged) to pay the same. The Borrower shall reimburse all sums and all losses, damages and expenses (as referred to in the preceding clause) paid / incurred by ICICI Bank (and/or its representatives and consultants) in relation to the Facility (or any of the other matters referred to in the preceding clause) within 7 days from the date of notice of demand from ICICI Bank. All such sums shall carry interest from the date of payment till such reimbursement to ICICI Bank at the rate of further interest specified and agreed to by the Borrower in the Borrower's logged in section of the b2 website. All such reimbursements shall be made by debiting the Borrower's b2 savings bank account.

  20. Notwithstanding any of the provisions of the Indian Contract Act, 1872 or any other applicable law, or any terms and conditions to the contrary contained in the Loan Terms and/or the other Transaction Documents, ICICI Bank may, at its absolute discretion, appropriate any payments made by the Borrower in accordance with the Loan Terms and/or the Transaction Documents. Notwithstanding any such appropriation by ICICI Bank towards settlement of any dues payable by the Borrower to ICICI Bank under any other agreements between the Borrower and ICICI Bank, the Borrower shall continue to remain liable to ICICI Bank for all outstanding/remaining amounts comprising the Borrower's Dues.

  21. Additional Covenants:

  22. The Borrower shall:

    1. Promptly notify ICICI Bank of the occurrence of any event or the existence of any circumstances, which constitutes or results in any declarations, representation, warranty, covenant or condition under the Loan Terms and/or the other Transaction Documents being or becoming untrue or incorrect in any respect.

    2. Promptly deliver to ICICI Bank such statements / information / accounts / records / reports / documents, financial or otherwise, as may be required by ICICI Bank from time to time in relation to the Facility, the Borrowers' business and operations, assets etc. within the period specified by ICICI Bank.

    3. Promptly notify ICICI Bank of any action or steps taken or legal proceedings started by or against him/her in any court of law for /his/her insolvency, bankruptcy or for the appointment of a receiver, administrator, trustee or similar officer of/over any of the Borrowers' assets.

    4. Promptly notify ICICI Bank of any litigation, arbitration, administrative or other proceedings initiated or threatened against the Borrower or his/her assets.

    5. Promptly notify ICICI Bank of any circumstances and conditions which have/may have a Material Adverse Effect.

    6. Promptly, and not later than 7 days from the occurrence of any of the following events, notify ICICI Bank with full details of the same: (a) death of the Borrower;, and (b) all change/s in the location/address of the Borrowers' office or residence or place of business.

    7. If required by ICICI Bank, the Borrower agrees and undertakes to provide and furnish to ICICI Bank, to their satisfaction, such security as required to secure the Facility. Failure of the Borrower to do so shall be termed as an Event of Default.

    Events Of Defaults

  23. The following acts, as set out below, shall each constitute an "Event of Default" by the Borrower for the purposes of the Loan Terms:

    1. Default (including, but not limited to, any payment default) has occurred in the performance of any covenant, condition or agreement on the part of the Borrower under the Loan Terms or on the part of any other person.

    2. Breach of any representation, warranty, declaration or confirmation under the Loan Terms or any other Transaction Document has occurred / been committed and/or the Borrower has committed any fraud / failed to submit any material information as required by ICICI Bank.

    3. The Borrower has, or there is a reasonable apprehension that the Borrower has or would, voluntarily or involuntarily become the subject of proceedings under any bankruptcy or insolvency law, or becomes bankrupt or insolvent or if the Borrower has taken or suffered to be taken any action for insolvency or bankruptcy or if a receiver has been appointed or allowed to be appointed of/over all or any part of the properties of the Borrower or if an attachment or distraint has been levied on the assets or any part thereof or certificate proceedings have been taken or commenced for recovery of any dues from the Borrower or if one or more judgments or decrees have been rendered or entered against the Borrower.

    4. Death of the Borrower.

    5. It is or becomes unlawful for the Borrower or any person (including ICICI Bank) to perform any of their respective obligations under the Loan Terms and/or any other Transaction Document.

    6. The Borrower is unable or has admitted in writing its inability to pay any of its Indebtedness as they mature or when due.

    7. An event of default howsoever described (or any event which with the giving of notice, lapse of time, determination of materiality or fulfillment of any other applicable condition or any combination of the foregoing would constitute an event of default) occurs under any agreement or document relating to any Indebtedness of the Borrower or if any other lenders of the Borrower including financial institutions or banks with whom the Borrower has entered into agreements for financial assistance have recalled its/their assistance or any part thereof.

    8. One or more events, conditions or circumstances (including any change in law) occur or exist, which in the sole opinion of ICICI Bank, could have a Material Adverse Effect.

  24. The Borrower shall promptly notify ICICI Bank upon becoming aware of any default and any event which constitutes (or, with the giving of notice, lapse of time, determination of materiality or satisfaction of other conditions, would be likely to constitute) an Event of Default and the steps, if any, being taken to remedy it.

  25. The decision of ICICI Bank as to whether or not an Event of Default has occurred shall be final and binding upon the Borrower.

  26. Rights And Remedies Of ICICI Bank:

  27. On the happening of any of the Events of Default, ICICI Bank may, by a notice to the Borrower and without prejudice to the rights and remedies available to ICICI Bank under the Loan Terms or any other Transaction Document or otherwise call upon the Borrower to pay all the Borrower's Dues in respect of the Facility.

  28. ICICI Bank shall be entitled, at the sole risk and cost of the Borrower, to engage one or, more person(s) to collect the Borrower's Dues and ICICI Bank may (for such purposes) furnish to such person(s) such information, facts and figures pertaining to the Borrower as ICICI Bank deems fit. ICICI Bank may also delegate to such person(s) the right and authority to perform and execute all acts, deeds, matters and things connected therewith, or incidental thereto, as ICICI Bank deems fit.

  29. ICICI Bank shall not in any way be liable/responsible, by reason of exercise or non-exercise of any rights and remedies available to ICICI Bank as aforesaid.

  30. If any one (or more) Events of Default shall have occurred, then ICICI Bank shall, in addition to the various rights and remedies of ICICI Bank referred to in the clauses above, be irrevocably entitled and authorised to contact and require the Borrowers' employer to make deductions from the salary/wages payable by the employer to the Borrower and to remit the same to ICICI Bank until all of the Borrower's Dues outstanding from the Borrower to ICICI Bank are completely discharged. The deductions shall be of such amounts, and to such extent, as ICICI Bank may communicate to (and instruct) the Borrowers' employer. The Borrower shall not have, or raise/create, any objections to such deductions. No law or contract governing the Borrower and/or the Borrowers' employer prevents or restricts in any manner the aforesaid right of ICICI Bank to require such deduction and payment by the Borrowers' employer to ICICI Bank. Provided however that in the event the said amounts so deducted are insufficient to repay the outstanding Borrower's Dues to ICICI Bank in full, the unpaid amounts remaining due to ICICI Bank shall be paid by the Borrower in such manner as ICICI Bank may in its sole discretion decide and the payment shall be made by the Borrower accordingly.

  31. Notwithstanding any suspension or termination of the Facility, all rights and remedies of ICICI Bank as per the Loan Terms and other Transaction Documents shall continue to survive until the receipt by ICICI Bank of the Borrower's Dues in full.

  32. Set-Off:

    1. ICICI Bank and its group companies shall have the paramount right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held / balances lying in any accounts of the Borrower, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by / under the control of ICICI Bank and / or its group companies (whether by way of security or otherwise pursuant to any contract entered / to be entered into by the Borrower in any capacity) to the extent of all outstanding dues, whatsoever, arising as a result of any of ICICI Bank's or its group companies' services extended to and/or used by the Borrower and/or as a result of any other facilities that may be granted by ICICI Bank and/or its group companies to the Borrower. ICICI Bank and/ or its group companies are entitled without any notice to the Borrower to settle any indebtedness whatsoever owed by the Borrower to ICICI Bank and / or its group companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document / agreement, by adjusting, setting-off any deposit(s) and / or transferring monies lying to the balance of any account(s) held by the Borrower with ICICI Bank and / or its group companies notwithstanding that the deposit(s) / balances lying in such account(s) may not be expressed in the same currency as such indebtedness. ICICI Bank's and its group companies' rights hereunder shall not be affected by the Borrowers' bankruptcy, death or winding-up. It shall be the Borrowers' sole responsibility and liability to settle all disputes / objections with any such joint account holders.

    2. In addition to the above mentioned right or any other right which ICICI Bank and its group companies may at any time be entitled whether by operation of law, contract or otherwise, the Borrower authorises the Bank: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the Borrower with or to any branch of ICICI Bank and / or its group companies; (b) to sell any of the Borrowers' securities or properties held by the Bank by way of public or private sale without having to institute any judicial proceeding whatsoever and retain / appropriate from the proceeds derived there from the total amounts outstanding to ICICI Bank and / or it group companies from the Borrower, including costs and expenses in connection with such sale; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of ICICI Bank and / or its group companies.

  33. Miscellaneous:

  34. Please note that only electronic copies of all Transaction Documents including but limited to account statements, amortization schedule, no dues certificate, foreclosure statements etc. would be sent to the Borrower's b2 Inbox and no physical copies of any of the Transaction Documents would be sent to the Borrower's mailing address.

  35. The Borrowers' Dues, shall not be revoked or cancelled or affected by the death or insolvency of the Borrower or any third party, and ICICI Bank shall, so long as the whole (or any part) of the Borrowers' Dues remains outstanding / payable to ICICI Bank, be entitled to act upon and enforce all of its rights pursuant to, and in accordance with, the Loan Terms and the Transaction Documents executed by the Borrower and/or any other persons to/in favour of ICICI Bank.

  36. The entries made in the accounts / account books / records of ICICI Bank maintained in accordance with its usual practice and in compliance with the statutory requirements and / or any statement signed by a designated officer of ICICI Bank with respect to the Borrower's Dues, shall be final and binding on the Borrower. Such entries and/or statements shall be conclusive evidence of the existence and amount of outstanding obligations of the Borrower as therein recorded in respect of the Facility and the Borrower's Dues.

  37. In case ICICI Bank recalls the Facility upon / after the occurrence of an Event of Default, and the Borrower requests ICICI Bank to accept part payment/s of the Borrower's Dues and to permit the Borrower to continue repaying the Installments in future, ICICI Bank may entertain / accept such requests upon such further terms and conditions as ICICI Bank may think fit and proper in its sole discretion. Any decision taken by ICICI Bank not to allow such request/s of the Borrower shall be final and binding on the Borrower.

  38. All notices or other communications under or in connection with the Borrowers' Dues and / or the Loan Terms may be given by ICICI Bank through email at the Customer's id as appearing in the records of ICICI Bank. ICICI Bank may also give any notice by posting the notice on the Website and the same will be deemed to have been received by the Customer upon its publication on the Website. ICICI Bank can also send notices by means of Alerts. Such Alerts shall be deemed to be notice served individually to each Customer. All notices in connection with the ICICI Bank's products and Services as provided on the Website shall be given by the Customer to ICICI Bank in writing by logging into his/her b2 account on the Website and shall be emailed to customercare@b2.icicibank.com, and / or send to P.O. Box No. 10034 ICICI Bank Mumbai - 400 044 and / or contact our Customer Care number available in the logged in section as Contact Us.

  39. The Borrower shall not assign or transfer all or any of its rights, benefits or obligations under the Loan Terms without the approval of ICICI Bank. ICICI Bank may, at any time, assign or transfer all or any of its rights, benefits and obligations under the Loan Terms and the other Transaction Documents. Notwithstanding any such assignment or transfer, the Borrower shall, unless otherwise notified by ICICI Bank, continue to make all payments under the Loan Terms to ICICI Bank and all such payments when made to ICICI Bank shall constitute a full discharge to the Borrower from all its liabilities in respect of such payments.

  40. Without prejudice to the aforesaid provisions of clause 35, ICICI Bank may (at its sole discretion), without notice to the Borrower, share the credit risk of the whole or a part of the Facilities with any other person by way of participation. Notwithstanding such participation, all rights, title, interests, special status and other benefits and privileges enjoyed or conferred upon or held by ICICI Bank under the Loan Terms and the other Transaction Documents shall remain valid, effective and enforceable by ICICI Bank on the same terms and conditions and the Borrower shall continue to discharge in full all its obligations under the Loan Terms and the other Transaction Documents to ICICI Bank. The Borrower shall not have and shall not claim any privity of contract with such person on account of any reason whatsoever.

  41. Any provision of the Loan Terms or any other Transaction Document, which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of the prohibition or unenforceability but that shall not invalidate the remaining provisions of the Loan Terms or such other Transaction Document or affect such provision in any other jurisdiction.

  42. No delay in exercising or omission to exercise any right, power or remedy accruing to ICICI Bank upon any default or otherwise under the Loan Terms or the other Transaction Documents shall impair any such right, power or remedy or shall be construed to be a waiver thereof or any acquiescence in such default, nor shall the action or inaction of ICICI Bank in respect of any default or any acquiescence by it in any default, affect or impair any right, power or remedy of ICICI Bank in respect of any other default. The rights of ICICI Bank under the Loan Terms and the other Transaction Documents may be exercised as often as necessary, are cumulative and not exclusive of their rights under the general law and may be waived only in writing and specifically and at ICICI Bank's sole discretion.

  43. All legal action/s and/or proceedings arising out of/in connection with the Loan Terms, the Transaction Documents, shall be brought in/before the courts or tribunals at Mumbai in India and the Borrower irrevocably submits himself/herself/itself to the jurisdiction of such courts and tribunals. ICICI Bank may, however, in its absolute discretion commence any legal action or proceedings arising out of (or in connection) with any of the above in any other court, tribunal or other appropriate forum, and the Borrower shall not object to such jurisdiction.

  44. The Facility, Loan Terms and the other Transaction Documents shall (unless otherwise specified in any such Transaction Document) be governed by and construed in accordance with the laws of India.

  45. ICICI Bank shall, as it may deem appropriate and necessary, be entitled to disclose all or any: (i) information and data relating to the Borrower; (ii) information or data relating to the Facility, Loan Terms, Transaction Documents (iii) obligations assumed / to be assumed by the Borrower in relation to the Facility under the Loan Terms, the Transaction Documents; (iv) default, if any, committed by the Borrower in discharge of the aforesaid obligations, to the Credit Information Bureau (India) Limited ("CIBIL") and any other agency authorised in this behalf by the RBI. CIBIL and / or any other agency so authorised may use and/or process the aforesaid information and data disclosed by ICICI Bank in any manner as deemed fit by them. CIBIL and / or any other agency so authorised may furnish for consideration, the processed information and data or products thereof prepared by them, to ICICI Bank / financial institutions and other credit grantors or registered users, as may be specified by RBI in this behalf. All information and data furnished by the Borrower to ICICI Bank from time to time shall be true and correct.

  46. In case the Borrower commits any default in payment or repayment of principal amount of the Facility or interest / charges due thereon, ICICI Bank and/or the Reserve Bank of India ("RBI") will have an unqualified right to disclose or publish the details of such default along with the name of the Borrower and / or its directors / partners, as applicable, as defaulters in such manner and through such media as ICICI Bank and/or RBI may, in their absolute discretion, think fit.

  47. The Borrowers' liability for repayment of the Borrower's Dues shall, in cases where the Borrower is an individual doing business as a sole proprietary concern, the Borrower shall be solely responsible for the liabilities of the aforesaid concern and will be personally liable for making repayment / payments of all amounts in respect of the Facility to ICICI Bank.

  48. ICICI Bank has the absolute discretion to amend or supplement any of the Loan Terms at any time and will endeavour to give prior notice of fifteen days by email or put up on the website as the case may be for such changes wherever feasible and such amended terms and conditions will thereupon apply to and be binding on the Borrower. Further, the Loan Terms shall also be subject to the changes based on guidelines / directives issued by the RBI to banks from time to time.

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Terms And Conditions Governing Chat Facility

Although ICICI Bank may, from time to time, monitor or review any facilities, if established or otherwise offered at the Web Site for discussions, chats, postings, transmissions, bulletin boards, and the like on the Website, ICICI Bank is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information contained within such locations on the Web Site. The Customer shall be prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. ICICI Bank shall fully cooperate with any law enforcement authorities or court order requesting or directing ICICI Bank to disclose the identity of anyone posting any such information or materials.

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Terms And Conditions Governing b2 Credit Cards

These terms and conditions ("Terms and Conditions") apply to and regulate the provision of b2 Credit Card facilities offered by ICICI Bank that is only offered to b2 saving account holders. These Terms and Conditions are in addition to and not in derogation to Primary Terms and Conditions ("Primary Terms") and terms and conditions (the "Specific Terms") applicable to various products / services being offered by ICICI Bank as part of b2 services. To the extent of any inconsistency between these Special Terms, Primary Terms and Specific Terms, these Special Terms shall prevail. All capitalized terms used but not defined herein shall have the respective meanings ascribed to it in the Primary Terms and Specific Terms. All annexure appended hereto shall form an integral part of the Terms and Conditions.

  1. Definitions & Interpretation:

    In these terms and conditions, unless there is anything repugnant to the subject or context thereof, the following words / expressions shall have the meaning as stated herein under:

    "Affiliate" of ICICI Bank means and includes:
    • any company which is the holding or subsidiary company of ICICI Bank, or
    • a Person under the Control of or under common Control with ICICI Bank, or
    • any Person, in 26% or more of the voting securities of which, ICICI Bank has a direct or beneficial interest or Control.

    For the purpose of the definition of Affiliate, "Control" when used with respect to any Person, means the power to direct the management and policies of such Person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever and "Person" means any individual, company, firm, corporation, a partnership, trust or any other entity or organisation or other natural or legal person

    "Applicant" means ICICI Bank's b2 savings account holder who has / have applied for a b2 Credit Card to ICICI Bank.

    "Authorised Dealer" means an authorised dealer as defined in the Foreign Exchange Management Act, 1999, as amended from time to time.

    "Business Day" means a day on which the relevant office of ICICI Bank or such other office as may be notified by ICICI Bank to the Card Member, is open for normal business transactions.

    "Card" or "b2 Card" or "b2 Credit Card" means an ICICI Bank VISA / AMEX / MasterCard b2 credit card issued by ICICI Bank at the request of the Applicant.

    "APIN" means the Personal Identification Number allocated to the Card Member by ICICI Bank or chosen by the Card Member/ ICICI Bank from time to time, in relation to the b2 Card.

    "Card Account" means the b2 account opened in the name of the Card-Member and maintained by ICICI Bank for the purpose of usage of the b2 Credit Card as per the terms and conditions contained herein.

    "Cash-Limit" means the maximum amount of cash or equivalent of cash as defined or prescribed by ICICI Bank, that the Card Member can withdraw on his Card Account. Cash-Limit forms a subset of the Card Member's Credit-Limit / Purchase Limit.

    "Company" means a company as defined in the Companies Act, 1956, as amended from time to time.

    "Charges" or "charges" mean such charges as are set out herein below in these Terms and Conditions. All details of Charges mentioned herein shall be as provided in the Tariff Annexure unless specifically communicated to the Card Member, as amended from time to time.

    "Credit-Limit / Purchase Limit" means the limit up to which the Card Member is authorised to spend on his b2 Credit Card.

    "ICICI Bank" or "ICICI Bank's b2" shall mean ICICI Bank Limited, the proprietors of the Card, its successors and assigns.

    "ICICI Bank Customer Care Center" refers to ICICI Bank - Phone Banking Service provided by ICICI Bank, which shall be available to all Cardholders. All Cardholders availing of the ICICI Bank Customer Care Center shall be bound by the terms and conditions stipulated by ICICI Bank in this regard.

    "Member" or "Cardholder" or "Card Member" means the Applicant to whom a b2 Card bearing his name is issued and who holds such b2 Card.

    "Merchant Establishment" means establishment wherever located which honours the b2 Card and shall include among others, stores, shops, restaurants, hotels, airlines, cash advance points including ATMs and mail order advertisers.

    "Merchant" means any person who owns or manages or operates the Merchant Establishment, its successors and permitted assigns.

    "Minimum Amount Due" or "MAD" means the amount stated as such in the Statement.

    "Total Amount Due" or "TAD" means is the amount stated as such in the Statement.

    "Payment Due Date" means the date every month, on which the payment in respect of the charges incurred by usage of the Card by the Card Member falls due as communicated through the Statement.

    "Primary Card Member" is the person in whose name the Card Account has been opened and to whom the b2 Card has been issued.

    "RBI" means the Reserve Bank of India.

    "Statement" means monthly statement/s of account provided online, in the login section of the Website, by ICICI Bank to Card Member setting out the financial liabilities of Primary Card-Member and/ or any other add-on card member in respect of the Card Account.

    "Virtual Credit Card Member" means the Primary Card Member who becomes a Virtual card member/ card holder by virtue of an add-on Virtual Credit Card being issued and held in his name.

    "Tariff Annexure" means an annexure detailing the charges applicable for the services offered on the b2 Card. These charges are subject to changes at the sole discretion of ICICI Bank. However such changes in charges may be made only with prospective effect giving prior notice of one month to the Card Member. The changes would be reflected on Website or communicated through any other medium as may be specified by ICICI Bank from time to time.

    These "Terms and Conditions" mean the terms and conditions set out herein and/or as may be stipulated by ICICI Bank from time to time, as amended.

    'VISA/MASTERCARD Regulations' shall refer to the regulations pertaining to the guidelines issued by VISA/MASTERCARD to all the member banks of its network.

    "Website" means refers to the website owned, established and maintained by ICICI Bank for providing its b2 Digital Banking Services at the URLwww.b2.icicibank.com

    The rules of interpretation as set out in the General Clauses Act, 1897 shall, unless it is repugnant to the subject or context thereof, apply to the Terms as if incorporated herein.

    Please Note: In the event of any disagreement or dispute between ICICI Bank and the Card Member regarding the materiality of any matter including of any event, occurrence, circumstance, change, fact, information, document, authorisation, proceeding, act, omission, claims, breach, default or otherwise, the opinion of ICICI Bank as to the materiality of any of the foregoing shall be final and binding on the Card Member.

  2. Applicability of Terms:

  3. The card holder shall be deemed to have unconditionally agreed to and accepted the Terms and Conditions by providing duly filled in b2 Card application form as displayed on the Website, or acknowledging receipt of the b2 Card in writing, or by signing on the reverse of the b2 Card, or by performing a transaction Instructions with the b2 Card. The Cardholders availing of any services / facilities including but not limited to enquiry on transactions Instructions, Statement details, and/or any other channels, shall at all times continue to be bound by the Terms and Conditions stipulated by ICICI Bank from time to time, and as amended from time to time, with respect to such services /facilities.

  4. Card Services:

    The b2 Card is the property of ICICI Bank. ICICI Bank reserves the right to (1) ascertain the credit worthiness of the Applicant by obtaining credit bureau report and such other reports as it may deem necessary and (2) decline to issue a b2 Card to any Applicant at its sole discretion. The b2 Card is not transferable and its usage is subject to the terms mentioned herein and any additional conditions stipulated by ICICI Bank from time to time. The Card Member shall sign on the reverse of the b2 Card immediately on receipt of the same. The Card Members availing of any services / facilities including but not limited to, enhancement of credit limit, enquiry on transactions, Total Amount Due, Statement details, Payment Due Date, etc., shall at all times continue to be bound by the terms and conditions stipulated by ICICI Bank with respect to the services / facilities and the mode of availing such facilities / services, as amended from time to time.

  5. Use of the Card:

    1. In case of an internationally valid b2 Card, the b2 Card is valid world-wide except as provided in Clause III (g) herein below. The use of the b2 Card is restricted at only the Merchant Establishments accepting VISA/VISA Electron Credit Cards/MasterCard/AMEX in India. However, ICICI Bank and the Merchant Establishment concerned, reserve the right, at any time, to refuse the use of the b2 Credit Card at that Merchant Establishment for any reason whatsoever. The b2 Credit Card may be used only for bonafide personal or official purposes and its use is not permitted to be exploited by the Card Member. In the event any charge for the availment of the purchase or other facility is levied by the Merchant Establishment, on the charges incurred by the Card Member, the same shall be settled with the Merchant Establishment and ICICI Bank shall in no manner be held liable for the same. On usage of the b2 Card at the Merchant Establishment, the Card Member must collect the copy of the charge-slips at the time of signing the charge-slip. The Card Member shall be responsible for signing the charge-slip; in the event the charge-slip is not signed by the Card Member, the Card Member shall continue to be liable for the transaction/s and all charges in relation thereto. ICICI Bank shall not provide copies of the charge slips to the Card Member; provided however if the Card Member makes such request within forty-five days of the relevant transaction, ICICI Bank may, at its sole discretion, provide copies of the charge slips at a charge mentioned in the Tariff Annexure. ICICI Bank may, at its sole discretion agree to provide the Card Member with the facility of effecting mail order or telephone order purchases.

    2. All disputes shall be a matter between and will be settled by the Card Member with the concerned Merchant Establishment. ICICI Bank shall not be liable, in any manner whatsoever, for the same.

    3. The b2 Card may be used: (i) Within the Credit-Limit notified by ICICI Bank to the Card Member; and (ii) not after the last date of the month embossed on its face.

    4. The Card Member's right to use the Card shall determine forthwith: (i) In the event of termination; or (ii) in the event of loss /misuse or theft of b2 Card.

    5. By usage of the b2 Card, Card Member is deemed to have made a standing request for renewal of period of the b2 Card and/ or replacement of b2 Cards that ICICI Bank shall issue to the Card Member until such time as ICICI Bank Customer Care Centre or any other agency as may be notified by ICICI Bank for the said purpose is notified otherwise by the Card Member, and such renewal and/or replacement shall be subject to the sole discretion of ICICI Bank.

    6. The Card Member shall act in good faith at all times in relation to all dealings with the b2 Card and ICICI Bank.

    7. The internationally valid b2 Card issued to the Card Member is valid world-wide except for payment in foreign exchange at Merchant Establishments in Nepal & Bhutan. In respect of Cards, the use of which is restricted only in India / Nepal / Bhutan, use outside India / Nepal / Bhutan is a breach of the ''Foreign Exchange Management Act''(FEMA) or any other corresponding law. The Card Member accepts full responsibility for wrongful use in contravention to these conditions and undertakes and agrees to indemnify ICICI Bank to make good any loss, damage, interest, conversion, any other financial charge that ICICI Bank may incur and / or suffer as a result of the Card Member committing violations of the provisions thereof.

    8. Internationally valid b2 Card can be used on internet for any purpose for which exchange can be purchased from an Authorised Dealer in India.

    9. Internationally valid b2 Card and all other cards cannot be used on internet or otherwise for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for callback services etc.

    10. Authorised Dealers can accept payment by debit to b2 Credit Card for exports made out of India irrespective of whether the importer client is on a visit to India or not. Therefore, Authorised Dealers may receive payment for exports made out of India by debit to the b2 Credit Card of an importer, where the reimbursement from the b2 Card issuing bank/organisation will be received in foreign exchange.

    11. ICICI Bank reserves the absolute discretion and liberty to decline or honour the authorization requests on the b2 Card without assigning any reason. In certain cases, subject to its sole discretion, ICICI bank may require the Card Member to contact ICICI Bank Customer Care Centre to authenticate the transaction before approving it and charging to the Card Account.

    12. The Card Member agrees that he will not use the Card as payment for any illegal/unlawful purchase/purposes.

  6. Personal Identification Number:

    To enable the Card Member to use the Card, a Personal Identification Number (APIN) will be issued to him in the first instance. The APIN shall be physically dispatched to him and in the event the same is not received in a sealed envelope the Card Member shall contact the ICICI Bank Customer Care Centre. This APIN may subsequently, be changed by the Card Member, at his own risk, at an ATM or at the ICICI Bank Customer Care Centre.

    The APIN provides access to the Card Account and the Card Member accepts the sole responsibility for use, confidentiality and protection of the APIN, as well as for all orders and information changes entered into the Card Account using such APIN. The Card Member shall not record the APIN in any form so as to facilitate the APIN coming to the knowledge of a third party. ICICI Bank is authorised by the Card Member for carrying out transactions and instructions authenticated by the APIN and shall not revoke the same. ICICI Bank has no obligation to verify the authenticity of the Instruction sent or purported to have been sent from the Card Member other than by means of verification of the Card Member's APIN. The Card Member shall at all times take all appropriate steps, including those as mentioned herein, to maintain the security of the APIN. If the Card Member fails to observe the security requirements, he may incur liability for ICICI Bank. ICICI Bank may, in its absolute discretion, issue a new APIN on the existing b2 Card. Subject to the provisions stated herein and as specified by ICICI Bank from time to time, the Card Member will not hold ICICI Bank liable in case of any improper/ fraudulent/unauthorized/ duplicate/erroneous use of the b2 Card and/or the APIN. ICICI Bank will also not be liable for any consequences connected with the use/ misuse of the b2 Card by any third party due to the b2 Card falling in the hands of any third party or the APIN coming to the knowledge of any third party. If any third parties gain access to the services, including the b2 Card Account, the Card Member will be responsible and shall indemnify ICICI Bank against any liability, costs or damages arising out of such misuse / use by third parties based upon or relating to such access and use, or otherwise.

  7. Breach & Termination / Withdrawal:

    1. Breach:

      In the event of breach of any of these Terms and Conditions by any Card Member;
      (i) notwithstanding any other provision of these Terms and Conditions the Card Member will remain liable for any loss directly or indirectly resulting from such a breach; and
      (ii) The Card Member will be liable to pay ICICI Bank, upon demand, all amounts outstanding from the Card Member to ICICI Bank, whether due and payable to ICICI Bank at the date of such demand or not.

    2. Termination / Withdrawal:

      The Card Member may at any point of time, by issuing notice in writing to ICICI Bank in the logged in section of the Website, request for termination of the Card Account. The Card Member may also place a request for termination of the Card Account through ICICI Bank Customer Care.

      1. The aforesaid notice will not take effect till the b2 Card has been defaced by cutting off the top right hand corner ensuring that both the hologram and magnetic stripe have been cut (except in case of a Virtual Credit Card), and has been received by ICICI Bank.

      2. In the event the Charges are incurred on the b2 Card after the Card Member claims to have destroyed the b2 Card, but the b2 Card has not been received by ICICI Bank, the b2 Card Member shall be entirely liable for charges incurred on the b2 Card, whether or not the same are the result of the misuse and whether or not ICICI Bank has been intimated of the destruction of the b2 Card.

      3. ICICI Bank may at any time, with or without notice, as to the circumstances in ICICI Bank's absolute discretion require, terminate the Card Account and the b2 Card.

      4. On termination of the Card Account and notwithstanding any prior agreement between ICICI Bank and the Card Member to the contrary:

        1. the total of all the Charges then outstanding, whether or not already reflected in the Statement and,

        2. the amount of any Voluntary Charges incurred after termination (with effect from the date of relevant Instruction), shall become forthwith due and payable by the Card Member as though they had been so reflected, and interest will accrue thereon from the date such charges have been incurred, as applicable from time to time.

      5. ICICI Bank, at its sole discretion, reserves the right to, either temporarily or permanently, withdraw the privileges on the b2 Card and/or cancel the b2 Card at any time without giving any notice or assigning any reason therefore. In case of a temporary withdrawal, the privileges may be reinstated by ICICI Bank at its sole discretion. In case of a permanent withdrawal, ICICI Bank has a right to refuse membership to the Card Member permanently.

        However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all attendant benefits, privileges and services attaced to the b2 Card. In the event of such temporary or permanent withdrawal, the Card Member shall continue to be fully liable for all charges incurred on the b2 Card prior to such withdrawal, together with all other applicable charges thereon, unless otherwise specified by ICICI Bank.

        b2 Card may be withdrawn and the Card Account may be closed at any time without reference to the validity period embossed on the b2 Card. The Card Member agrees to surrender the b2 Card to ICICI Bank, or its representative, upon being requested to do so.

        Use of the b2 Card after the notice of withdrawal of its privileges is fraudulent and subjects the Card Member to legal proceedings.

  8. Charges & Payments:

    Charges comprise each of the following:

    1. Voluntary Charges will include:
      1. The amount of any purchase of goods and / or service made pursuant to an Instruction;
      2. The amount of any cash advance provided pursuant to a Instruction;
      3. Any amount, which the Card Member has requested ICICI Bank to debit the Card Account by virtue of a Instruction.

    2. Involuntary Charges will include:
      1. Any fees charged by ICICI Bank in respect of a Card Account or a b2 Card, including joining, annual, replacement, renewal, handling, late payment and other fees.
      2. The joining / annual fees will be debited to the Card Account at ICICI Bank's prevailing rates. These fees shall be non-refundable.
      3. An annual fee towards renewal of membership shall be payable by the Card Member on or before the first anniversary of the b2 Card.
      4. Service charges on specific types of transactions as decided by ICICI Bank from time to time may be levied. The method of computation of Involuntary Charges will be as notified by ICICI Bank from time to time.

    3. ICICI Bank's record of the amount of any Charge, specified herein above, shall, in the absence of manifest error, be final and binding on the Card Member, and shall be conclusive in any case where ICICI Bank has effected any payment pursuant to a Voluntary Charge.

      All statutory taxes, service tax, all other imposts, duties (including stamp duty and relevant registration charges, if any, in connection with the b2 Card) and taxes (of any description whatsoever) as may be levied from time to time by the Government or other authority in respect of or in connection with the b2 Card.

    4. Delayed or Amended Charges

      a) A Merchant may process delayed or amended charges if the Card Member has consented to be liable for delayed or amended charges for a Hotel, Car Rental Company, or Cruise Line Transaction or any other transactions.
      b) A delayed or amended charge shall be processed to the Card Account within 90 calendar days of the transaction date of the related transaction.
      c) These transactions may include room, food or beverage charges, taxes, fuel, insurance, rental fees, damage to rental vehicles, parking tickets and other traffic violations, and goods and services purchase aboard a Cruise Line vessel.

    5. Charges in Foreign Currency

      In respect of b2 Cards other than internationally valid b2 Cards, ICICI Bank will not be bound to take cognisance of, and will not be liable in any manner whatsoever in respect of any charges which are incurred in foreign currency in the territories other than Nepal & Bhutan. Without prejudice to the aforesaid, any payment of such Charges made by ICICI Bank will be with full recourse to the Card Member, and will not be considered as absolving the Card Member of any liability in relation to incurring of such charges or payments thereof by ICICI Bank. ICICI Bank shall be fully indemnified and held harmless against all consequences of such payments, by the Card Member.

    6. Transactions with Railways

      When a ticket is booked with a b2 Credit Card, the Card Member will have to pay for the purchase of the ticket subject to any additional charges, if applicable. For any ticket subsequently cancelled the amount will only be credited to the Card Account (less cancellation charges) as and when credit for the same is received by ICICI Bank. However, on successful submission of the charge slip to ICICI Bank by the Card Member, within 150 days from the date of cancellation together with a letter confirming the date of purchase, the date of cancellation and a copy of the Statement where the debit has appeared for the purchase of the tickets, the credit shall be posted to the Card Member's Card Account. A transaction fee as applicable will be levied.

    7. Transactions at Fuel Stations

      When the Card Member uses the b2 Card to pay for fuel, he will be charged a transaction fee as mentioned in the Tariff Annexure.

    8. The Card Member shall become liable as soon as a Charge has been incurred by use of the b2 Credit Card. If there are any outstandings remaining unpaid as on a Payment Due Date then such outstanding shall bear and carry such Charges as specified in the Tariff Annexure. The charge is computed on an average daily balance method and will be levied from either of the following dates:

      1. Where the charge is in respect of purchase of goods or services, from the date of it being included in the records of ICICI Bank.
      2. Where the charge is in respect of withdrawal of cash, from the date of such withdrawal up to the date of receipt of payment by ICICI Bank.

    9. Without prejudice to the liability of the Card Member to immediately pay all Charges on or before the Payment Due Date, as communicated in the Statement, the Card Member may exercise the option to pay on or before the Payment Due Date, Minimum Amount Due (MAD) and / or all charges, that shall be duly indicated in the Statement. In the event the MAD is not paid before the Payment Due Date by the Card Member, ICICI Bank shall be authorised to auto debit Card Member's b2 savings account on the Payment Due Date with an amount equal to MAD as indicated in the Statement. The MAD shall be 5% of the Total Amount Due, or such other amount as may be determined by ICICI Bank at its sole discretion. If there is some unpaid MAD of the previous Statements, these will also be added to the MAD of the current Statement. If the total outstanding is more than the Credit Limit, then the amount by which the Credit Limit has been exceeded will also be included in the MAD. If the Card Member's Cash Withdrawal exceeds his Cash Limit then his MAD shall be either 5% of the Total Amount Due or the amount by which the Card Member has exceeded his Cash Limit, whichever is higher. On auto-deduction of MAD, interest would be charged on the remaining amount of the Total Amount Due from the date of the transactions. Where such an option to pay only MAD is exercised by the Card Member, the same shall additionally be subject to the following special terms and conditions:

      1. On receipt of the Statement, the Card Member can make the payment in any of the following ways, by way of Cheque, Draft, or any other payment instructions, to ICICI Bank for the Total Amount Due as indicated in the Statement or an amount equal to or more than the Minimum Amount Due (MAD) by the Payment Due Date. Additionally the Card Member shall also have the choice of giving auto-debit instructions for deductions of TAD on the bases of monthly billing cycle.

      2. All Charges incurred by the use of the b2 Card shall bear and carry a service charge in the manner as stated under (clause (H) above).

      3. If payment is made for the MAD or for any amount less than the Total Amount Due, interest and service charges will be applied on the total outstanding amount from the date of purchase, and on fresh purchases that are incurred subsequently, till subsequent Payment Due Date. In addition to the charges as stipulated hereinabove, MAD remaining unpaid after the Payment Due Date will attract a late payment charge.

      Any MAD or portion thereof that has been paid shall cease to attract interest after the Payment Due Date if the same has been received by ICICI Bank from the Card Member.

      * ICICI Bank may, at its sole discretion, at any time, without prior notice, withdraw the option to pay only the MAD as described in the foregoing clauses, in relation to any Card Member.

      Unless otherwise agreed to by ICICI Bank, any payments received from the Card Member against amounts specified in a particular Statement shall be appropriated towards such dues in the following order:

      1. All taxes, fees, interest, costs, charges, expenses;
      2. Payment towards personal loans on credit cards and installments payable on balance transfer facility;
      3. Payment towards cash withdrawals and draft on phone facility;
      4. Payment of installments for retail purchases (where payment against the retail purchases has been converted into installments);
      5. Payment towards retail purchases;
      6. Payment towards other variants of balance transfer facility that may have been availed by the Card Member.

      Card Member shall ensure that he maintains sufficient balance in his b2 savings account to enable auto debit of the aforementioned charges, including MAD and / or TAD.

      Notwithstanding anything contained hereinabove: (i) ICICI Bank may, at its discretion, appropriate such payments towards the dues, if any, payable by the Card Member in respect of other facilities availed of by the Card Member from ICICI Bank in the order specified in the relative documents or otherwise; (ii) the order of appropriation may be modified by ICICI Bank at its discretion.

      Excess amounts, if any, remaining after such appropriation may be appropriated against the amounts, which are to be specified in the immediately next Statement/s to be generated by ICICI Bank.

      ICICI Bank will assign a Credit-Limit to a Card Account, which must not be exceeded at any time. However, if the total outstandings exceed the Credit-Limit, an additional charge will be levied on the excess amount. The Card Member shall be entitled to apply for a review / enhancement / reduction of the Credit-Limit, upon completion of 12 months of his membership in such manner as may be specified by ICICI Bank from time to time. Alterations upon such review, if any, of the Credit Limit will be at the sole discretion of ICICI Bank. ICICI Bank shall be entitled to review (including enhancement or reduction) the Credit Limit assigned on the b2 Card and enhancements, if any, to the Credit Limit, shall be affected by ICICI Bank, subject to the consent of the Card Member.

      Note: If the payment for the Total Amount Due is received by ICICI Bank on or before the Payment Due Date, no service charge will be levied. However, all cash transactions and drafts will attract a service charge at the prevailing rate from the date of transaction until the payment for the same is received by ICICI Bank.

    10. ICICI Bank will be entitled, but not bound, to give effect to any instructions given by the Card Member to effect his b2 Credit Card payments by crediting his Card Account and debiting, with like amount, such other account including his/her b2 savings account as may have been established by the Card Member with ICICI Bank. The whole of the outstanding balance on the Card Account, together with the amounts of any outstanding b2 Card transactions, effected but not yet charged to the Card Account, shall become immediately due and payable in full to ICICI Bank, by the Card Member, his successors, nominees, legal heirs in the event of his death or insolvency or winding up of the business of the Card Member.
      *For details on Credit Shield benefit refer Tariff Annexure.

    11. The Card Member expressly accepts that if he fails to pay any money when due, or which may be declared due prior to the date when it would otherwise have become due, or commits any default under agreement/arrangement with ICICI Bank under which the Card Member is enjoying any financial/credit/other facility, then, ICICI Bank shall, at its sole discretion, without prejudice, exercise all or any of its rights and remedies available to it in these Terms and Conditions and/or applicable laws.

    12. Without prejudice to the other rights of ICICI Bank hereunder, in case of delay in payment ICICI Bank reserves the right to withdraw the b2 Credit Card privileges by instructing the Merchant Establishments not to honour the b2 Credit Card. The Card Member accepts that, at its sole discretion, ICICI Bank or its appointed representatives/agents, may at any time follow up with him for payment against charges earlier incurred on the b2 Card. The Card Member also agrees to pay all costs (including legal costs) of collection of all dues, all charges incurred by ICICI Bank for related and incidental matters including, charges for renewal/ replacement of a b2 Card, for duplicate Statement / charge-slip, transaction fee for cash advance, collection charges for outstation cheques, penal fees for returned payments and like expenses, and in the event of legal action initiated, all legal expenses and decretal amount with interest. For details on all Charges refer Tariff Annexure.

  9. Cash Withdrawal:

    The Card Member can use the b2 Card to access emergency cash from /Automated Teller Machines (ATMs) of select ICICI Bank locations or correspondent banks/other locations as decided periodically by ICICI Bank. The total amount that can be withdrawn under this facility at any point in time should not exceed the available Cash Limit as specified by ICICI Bank for each Card Member. The Card Member shall be required to retain the record of the transaction, generated by the ATM, with him. A transaction fee would be levied on all charges and would be billed to the Card Member in the Statement communicated thereafter. In addition, all cash withdrawals will also attract a service charge calculated on an average daily outstanding balance method from the date of such withdrawal till the payment is received by ICICI Bank. This service charge will be debited to the Card Account. The transaction fees and service charges as mentioned above are non-refundable.

  10. Draft on Phone:

    Request for issue of drafts can be made on the Card Account over the telephone through the ICICI Bank Customer Care Centre. All drafts will be issued only for amounts not exceeding the available Cash-Limit and a transaction fee would be levied on all drafts and would be billed to the Card Member in the Statement. In addition to the transaction fee, all drafts will also attract a service charge and shall be payable from the date of issuance of the draft to the date of repayment by the Card Member to ICICI Bank. The service charge will be debited to the Card Account at ICICI Bank's prevailing rate. The transaction fees and service charges as mentioned above are non-refundable. ICICI Bank reserves the right to discontinue this facility at anytime without prior notice and without liability to the Card Member. The draft once issued will be mailed /couriered to the Card Member's mailing address last recorded in ICICI Bank's records. While every effort will be made to deliver the draft within 4 working days from the time the request is received by ICICI Bank Customer Care Center, no assurance in this behalf is held out.

    ICICI Bank will not be responsible on account of non-delivery or delays in delivery or non-receipt of drafts. If a draft is lost or is to be cancelled, the ICICI Bank Customer Care Centre must be informed immediately. ICICI Bank will refund the principal of the draft only through credit to the Card Account after receiving a duly filled indemnity (in a form acceptable to ICICI Bank) from the Card Member. For drafts to be cancelled the draft must be returned and a cancellation charge will be levied. If a draft is lost/stolen, ICICI Bank will not be responsible for replacement or compensation.

  11. Lost, Stolen or Misused b2 Credit Cards:

    If a b2 Card is lost or stolen, the Card Member must report the loss/theft to ICICI Bank Customer Care and /or in his/her logged in section of the Website within 24 hours of such loss/theft. However, in case of loss of b2 Card due to theft, the Card Member must also file a report with the local police station and should be able to produce a copy of the same upon request by ICICI Bank. ICICI Bank will, upon adequate verification, suspend the Card Account and terminate all facilities in relation thereto and will not be liable for any inconvenience caused to the Card Member.

    Card Members shall take cognisance of the fact that once a b2 Card is reported lost, stolen or damaged, the b2 Card cannot be used again, even if found subsequently. The Card Member declares that if a b2 Card is reported lost, damaged or stolen, it shall not be used again, even if found or said to be in a non-damaged condition subsequently. In such cases, the Card Member shall promptly cut the b2 Card in 4 pieces and return the same to ICICI Bank for cancellation. The Card Member is responsible for the security of the b2 Card and shall take all steps towards ensuring that the b2 Card is not misused. In the event that ICICI Bank determines that the Card Member has failed to take the steps as mentioned above in case of loss / theft / destruction of the b2 Card and the same are questionable, financial liability on the lost, stolen or damaged b2 Card would rest with the Card Member and could even result in cancellation of the Card Account.

    No liability shall attach to the Card Member for any unauthorized transactions done on the b2 Card after the reporting of the loss/theft/damage of the b2 Card and upon ICICI Bank having suspended the Card Account. Liability of any transaction made on the b2 Card post reporting its loss/ theft/damage and upon ICICI Bank having suspended the Card Account shall fall upon the Bank. However, in case of any dispute relating to the time of reporting and/ or transaction/s made on the b2 Card, post reporting of the said b2 Card as being lost/ stolen/ misused, ICICI Bank shall reserve the right to ascertain the time and/ or the authenticity of the disputed transaction.

  12. Exclusion of Liability:

    Without prejudice to the remedies available to ICICI Bank and these Terms and Conditions, ICICI Bank shall be under no liability whatsoever to the Card Member in respect of any loss or damage arising directly or indirectly out of:

    1. any defect in any goods or services supplied;
    2. the refusal of any person/Merchant Establishment to honour or accept a b2 Card;
    3. the malfunction of any computer terminal;
    4. the giving of Transaction Instruction by any person other than by a Card Member;
    5. handing over of the b2 Card by the Card Member to anybody other than ICICI Bank or its representatives;
    6. ICICI Bank exercising its right to demand and procure the surrender of the b2 Card prior to the expiry date exposed on its face, whether by ICICI Bank;
    7. the exercise by ICICI Bank of its right to terminate any b2 Card and the Card Account;
    8. any injury to the credit character and reputation of the Card Member alleged to have been caused by the repossession of the b2 Card and/or, any request for its return or the refusal of any merchant establishment/ mail order establishment to honour or accept the b2 Card;
    9. any mis-statement, misrepresentation, error or omission in any details disclosed by ICICI Bank;

    In the event a demand or claim for settlement of outstanding dues from the Card Member is made, either by ICICI Bank or any person acting on behalf of ICICI Bank, the Card Member agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Card Member, in any manner.

  13. Balance Transfer Facility:

    "Facility" means transfer, at the sole discretion of ICICI Bank, of such amount of the outstanding balances on Card Member's other bank's credit cards to Card Member's b2 Card provided / agreed to be provided by ICICI Bank, not exceeding the available Credit-Limit.

    "Easy BT" means the Facility in the event the Card Member converts the mode of repayment of the Facility into Equated Monthly Installments.

    "EMI" or "Equated Monthly Installment" means the equated monthly installment of the amounts payable by the Card Member to ICICI Bank in respect of the Facility, comprising of principal amount of the Facility and interest thereon.

    Usage Of The Facility:

    Under the Facility, ICICI Bank shall at its sole discretion, permit the Card Member to transfer all or part of his outstanding balances on credit cards issued by other banks / entities, to his Card Account. Such transfer shall be effected by way of a demand draft sent to the mailing address of the Card Member, last registered with ICICI Bank, favoring the other bank / entity issuing the credit card for crediting the card account of the Card Member with such other bank / entity for the approved Facility amount. ICICI Bank shall not be liable for any overdue payments or service charges that may be incurred by the Card Member in respect of his other credit card post the Facility being granted / agreed to be granted by ICICI Bank. The Card Member shall remain liable to continue to make payments to the other credit card issuing bank / entity until the transferred amount of the Facility is received by the other credit card issuing bank / entity. Additionally, the Card Member shall also receive the confirmation in a future statement providing that his card account with the other credit card issuing bank / entity has been credited. The Facility shall be available to the Primary Card Member, subject to the available Cash-Limit and/or Credit-Limit and will be provided to the Card Member requesting the facility.

    The Cash-Limit and/or the Credit-Limit on the b2 Card will be blocked by the amount of the Facility granted to the Card Member. The Card Member shall be required to pay a nonrefundable processing fee on the Facility up to the percentage specified by ICICI Bank to the Card Member as specified in the Tariff Annexure. Service tax shall be applicable on the processing fee and interest amount as per ICICI Bank's prevailing rates. Such amount shall be reflected in the Statement for the particular month.

    Repayment:

    In case of the Facility being Easy BT, the Card Member shall repay the Facility and interest thereon in EMIs. The interest shall be at such rate which has been indicated by ICICI Bank to the Card Member at the time of making the offer for the Facility and as also as communicated to the Card Member thereafter. The interest calculation will start from the time the request regarding Easy BT has been confirmed from the Card Member. The amount of the EMIs together with other details of the Facility (including rate of interest) shall be also communicated to the Card Member at his/her mailing address.

    The amount of EMI due for a particular month shall subsequently be reflected in the Statement of that particular month. ICICI Bank shall be entitled / is authorised by the Card Member to debit the b2 savings account of the Card Member on a monthly basis for the amount of EMI due for that particular month, as has been intimated to the Card Member through the Statement. Upon repayment by the Card Member, the Cash Limit / Credit Limit shall be reinstated to the extent of the amount of EMI repaid by the Card Member.

    The Card Member shall be required to pay the entire amount of the EMI for a particular month on the Payment Due Date, as indicated in the Statement and the same shall not be permitted to be carried forward/included in the next Statement. In the event the payment is not made by the Payment Due Date as specified, it shall be construed as a default by the Card Member and Card Member shall become liable to pay the amount together with the interest as may be leviable on his Facility and late payment charges, as specified in the Tariff Annexure.

    The amount of the Facility in cases other than Easy BT shall form part of the Total Amount Due and/or EMI Amount Due and shall be repayable in the manner as provided in Clause VI and XXXIV, respectively.

    Foreclosure Of Facility:

    In case of the Facility being Easy BT, if the Facility is foreclosed/ terminated before the tenure of the repayment of the Facility, the amount of the Facility outstanding at the time of foreclosure/termination together with all interest thereon and all other monies in respect of the Facility shall become repayable by the Card Member immediately.

    The Card Member may foreclose the Facility at any time by contacting ICICI Bank Customer Care Centre and /or in his/her logged in section of the Website to avail of the foreclosure. The Card Member shall pay such foreclosure charges as may be indicated by ICICI Bank in the communication sent to the Card Member at the time of granting the Facility.

    ICICI Bank shall, without prejudice to all rights and remedies, have the right to call upon the Card Member to forthwith repay the Facility, all interest thereon and all other monies in respect of the Facility upon occurrence of event of default in payment of EMI for two consecutive months and the Card Member shall be liable to repay all such amounts upon such demand,

    Cancellation Of Facility:

    The Card Member may cancel the Facility within 15 days of granting the Facility, by contacting ICICI Bank Customer Care Centre and /or in his/her logged in section of the Website.

    Such cancellation shall be subject to return of the demand draft at ICICI Bank Ltd, b2 Credit Card, 2nd Floor Empire Complex, 414 Senapati Bapat Marg, Lower Parel West, Mumbai - 400013, Fax Number: 022-56673921 and non-encashment of the demand draft by the Card Member or the beneficiary.

  14. Virtual Credit Card:

    Upon receipt of a request by the Primary Card Member from his/her logged in section of the Website, for issuance of a Virtual Credit Card, i.e. an add-on card on the Card Account of b2 Card, ICICI Bank shall at its sole discretion issue a Virtual Credit Card in the name of the Primary Card Member on such terms and conditions as decided by ICICI Bank from time to time.

    The use of Virtual Credit Card shall be restricted to online transactions / mail orders only. The Virtual Credit Card Member is aware that in case of mail order or telephone order purchases, the charge slips will not be signed by the Virtual Credit Card Member at the time of the purchase made on his Virtual Credit Card. Accordingly, the Virtual Credit Card Member accepts that, even in the event of any dispute regarding the authenticity or validity of such a purchase or a charge, for any reason whatsoever, the Virtual Credit Card Member will make payment to ICICI Bank of all out standings due.

    The usage of the Virtual Credit Card shall amount to acceptance of these Terms and Conditions. The Virtual Credit Card Member shall be bound /liable by/under these Terms and Conditions / for payment and he/ she shall ensure payment of all charges due and payable on the usage of the Virtual Credit Card. The facility of a Virtual Credit Card, being a special facility at such fee/rate as may be stipulated by ICICI Bank from time to time.

    The Virtual Credit Card once created would be live/ active, until such time as the Card Member explicitly requests for its cancellation/ Blocking. Card Member induced cancellation/ blocking/ withdrawal/ termination request of the b2 Credit Card shall automatically Cancel/ Block / withdraw/ terminate the Virtual Credit Card. However Card Member induced cancellation/ blocking/ withdrawal/ termination request of the Virtual Credit Card shall not automatically Cancel / Block / withdraw / terminate the b2 Credit Card. However, the Card Member must note that continuation of the Virtual Credit Card Member will be at the sole discretion of ICICI Bank.

  15. Billing:

    All Card Members will be billed on a monthly basis for all Charges incurred by the use of b2 Card and for all other charges applicable to the Card Account. This shall be done by posting the Statement in the logged in Section of the Website. ICICI Bank may provide Statements through any other medium as per its discretion and as specified by ICICI Bank from time to time. ICICI Bank shall endeavor that no delay is caused in providing to the Card Member the updated Statement. However, there may be no Statement generated for the period in which there has been no outstanding due and no transaction on the Card Account in the preceding month. ICICI Bank shall also endeavor to provide suitable security to ensure that the only the Card Member having a valid login id and password is able to access the Statement.

    In the event that the Statement is not available to the card holder for any reason whatsoever, there being no delay on part of ICICI Bank in posting the same on the logged in section of the Website, the Card Member shall pay ICICI Bank the sum total of all dues calculated by using copies of the charge slips in his possession by the Payment Due Date or by enquiring the same by calling ICICI Bank Customer Care Centre and /or in his/her logged in section of the Website.

  16. Terms for Merchant Based Installment Program:

    "EMI" or "Equated Monthly Installment" means the equated monthly installment of amounts payable by the Card Member to ICICI Bank comprising of principal amount, interest and any/ or other charges, if applicable.

    "Instant EMI" refers to the conversion into EMI upon request by the Card Member, of transactions performed using the b2 Card at ICICI Bank EDC (Electronic Data Capture) terminal and/or for such online transactions, where the option for such conversion is available.

    ICICI Bank shall be entitled to, at its sole discretion, make available to individual Card Member, Instant EMI on the Credit Card, without prejudice to the obligation of the Card Member to make immediate payment on the incurring of the Charge, the Card Member may, seek to avail of the option of paying for certain purchases through Equated Monthly Installments (EMIs) as will be informed to the Card Member by ICICI Bank Customer Care Centre and /or in his/her logged in section of the Website to the Card Member which shall be subject to the following terms:

    1. Once a Card Member has opted for payment by Instant EMIs, any subsequent change will attract a pre-closure charge as may from time to time be fixed by ICICI Bank depending upon the nature of the purchase;
    2. In case any portion of the billed and outstanding charges are not permitted to be paid in Instant EMIs and such portion is not paid by the Payment Due Date, the same will bear and carry an interest, service charge and late payment charge at the rate and in the manner stated in herein in the Terms and Conditions;
    3. The Instant EMI facility will be available with respect to the Credit Card which presently comprise of the following purchases, viz.,
      1. New purchases at Merchant Establishment;
      2. Conversions of past purchases at Merchant Establishment through ICICI Bank Customer Care Centre and /or in his/her logged in section of the Website.
    4. The Instant EMI facility is available to the Card Member at ICICI Bank's sole discretion and such facility will be available:
    5. for such period and at such Merchant Establishments as ICICI Bank may decide;
    6. the interest component of the Instant EMIs will be Card Member and Merchant specific as decided by ICICI Bank;
    7. the amount of down payment, the amount of transaction fee, the tenure for the payment of Instant EMIs and other payment particulars will be Card Member and Merchant specific as ICICI Bank may decide.

  17. Auto Debit Facility:

    The Card Member hereby agrees for auto debit facility ("Auto Debit Facility") for the Minimum Amount Due (MAD) as a mandatory feature for making the payments of the Card dues. On availing the Auto Debit Facility, the b2 Saving Account of the Card Member shall be debited, for the amount equivalent to the MAD, on the Payment Due Date. MAD shall be indicated in the Statement available in the logged in section of the Website. Provided, however, that the Payment Due Date should be a Business Day otherwise the b2 Saving Account shall be debited on the Business Day immediately preceding the holiday. In the event of the said b2 Saving Account does not have sufficient funds on the Payment Due Date, the Card Member shall be liable to pay all the Charges applicable in addition to the Card dues.

    In addition to the above, the Card Member shall have an option to request for Auto Debit Facility on the Total Amount Due (TAD). On availing the Auto Debit Facility for payment of TAD, the b2 Saving Account of the Card Member shall be debited, for the amount equivalent to the TAD, on the Payment Due Date. TAD shall also be indicated in the Statement available in the logged in section of the Website. Provided, however, that the Payment Due Date should be a Business Day otherwise the b2 Saving Account shall be debited on the Business Day immediately preceding the holiday. In the event of the said b2 Saving Account does not have sufficient funds on the Payment Due Date, the Card Member shall be liable to pay all the Charges applicable in addition to the Card dues.

    The Card Member agrees and confirms that all the particulars submitted to ICICI Bank by the Card Member for availing of the Auto Debit Facility shall be correct and complete. ICICI Bank shall not be liable if the Auto Debit transaction is delayed or not effected at all for reasons of incomplete or incorrect information or for any reason whatsoever. Such Instructions cannot be withdrawn /cancelled except with the written consent of ICICI Bank.

  18. Returned Payments:

    In case the cheque, or any other payment instrument or Instruction given by the Card Member, towards payment of his Card dues, is not honoured, or must be returned to the Card Member because it cannot be processed, ICICI Bank reserves the right to initiate legal proceedings against the Card Member and will levy fee at its sole discretion and/or temporarily/permanently cancel the Card. The Card Member will also be liable to pay the cheque return charges and late payment charges or any other charges as may be decided by ICICI Bank.

  19. Disputes:

    Any charge slip, or other payment requisition, received by ICICI Bank for payment shall be conclusive proof that the charge recorded on such a charge slip or other requisition, was properly incurred by the Card Member, unless the b2 Credit Card is lost, stolen or fraudulently misused and the same is reported as provided herein, the burden of proof for which shall be on the Card Member. The other payment requisition referred to in this clause shall include any and all payments pertaining to permissible expenses incurred by a card holder at a Merchant Establishment by use of the b2 Card which is not recorded as a Charge.

    Signature of the Card Member on such charge slips together with the Card number noted thereon shall be conclusive evidence of the liability incurred by the Card Member. In case of facilities availed of through the ICICI Bank Customer Care Centre access to the ICICI Bank Customer Care Center by placing a call with the PBO, and followed by verification conducted by PBO will be conclusive proof of the Card Member effecting the transaction. ICICI Bank shall not be required to ensure that the Card Member has duly received the purchased goods or services. In the event the Card Member chooses to disagree with a charge indicated in the Statement, the same should be communicated to ICICI Bank within 60 (Sixty) days of receipt of the Statement, failing which it would be construed that all Charges indicated in the Statement are in order and accepted by the Card Member.

  20. Collections:

    ICICI Bank shall be entitled, at the sole risk and cost of the Card Member, to engage one or, more person(s) to collect the Card Member's dues and ICICI Bank may (for such purposes) furnish to such person(s) such information, facts and figures pertaining to the Card Member and the security as ICICI Bank deems fit. ICICI Bank may also delegate to such person(s) the right and authority to perform and execute all acts, deeds, matters and things connected therewith, or incidental thereto, as ICICI Bank deems fit.

  21. Set-Off:

    1. ICICI Bank and its group companies shall have the paramount right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held/ balances lying in any other account(s) of the Card Member maintained with ICICI Bank and / or its group companies, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by/ under the control of ICICI Bank and/or its group companies (whether by way of security or otherwise pursuant to any contract entered/ to be entered into by the Card Member in any capacity) towards the satisfaction of the Card Member's liability under his Card Account. ICICI Bank and/ or its group companies are entitled without any notice to the Card Member, to settle any indebtedness whatsoever owed by the Card Member to ICICI Bank and/or its group companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document/ agreement, by adjusting, setting-off any deposit(s) and/or transferring monies lying to the balance of any account(s) held by the Card Member with ICICI Bank and/or its group companies notwithstanding that the deposit(s)/ balances lying in such account(s) may not be expressed in the same currency as such indebtedness. ICICI Bank's and its group companies' rights hereunder shall not be affected by the Card Member's bankruptcy, death or winding-up. It shall be the Card Member's sole responsibility and liability to settle all disputes/ objections with any such joint account holders.

    2. In addition to the above mentioned right or any other right which ICICI Bank and its group companies may at any time be entitled whether by operation of law, contract or otherwise, ICICI Bank is authorized / will be entitled: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the Card Member with or to any branch of ICICI Bank and/or its group companies; (b) to sell or otherwise dispose off any of the Card Members' securities or properties held by ICICI Bank by way of public or private sale or otherwise without having to institute any judicial proceeding whatsoever and retain/appropriate from the proceeds derived there from the total amounts outstanding to ICICI Bank and/or it group companies from the Card Member, including costs and expenses in connection with such sale or disposal; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of ICICI Bank and/or its group companies.

  22. Quality of Goods & Services:

    ICICI Bank shall not, in any way, be responsible for merchandise, merchandise warranty or services purchased, or availed of by the Card Member from Merchant Establishments, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Card Member. It must be distinctly understood that the Credit Card is purely a facility to the Card Member to purchase goods and/or avail of services, ICICI Bank holds out no warranty or makes no representation about quality, delivery or otherwise of the merchandise. Any dispute or claim regarding the merchandise must be resolved by the Card Member with the Merchant Establishment. The existence of the claim or dispute shall not relieve the Card Member of his obligation to pay all the Charges to ICICI Bank and the Card Member agrees to pay such charges promptly.

  23. Credit Transaction:

    A debit for a purchase and a subsequent credit for cancellation of goods / services are two separate transactions. The Card Member must pay for the purchase transaction as it appears in the Statement to avoid any additional charges being levied. On cancellation the refund will only be credited to the Card Account (less cancellation charges) as and when received by ICICI Bank. However, on successful submission of credit charge slip by the Card Member, the credit shall be posted to the Card Account. If the credit is not posted to the Card Account within a reasonable time, the Card Member must notify ICICI Bank.

  24. Charges Made In Foreign Countries:

    The Card Member declares that the Credit Card issued to him, if used overseas shall be utilized strictly in accordance with the relevant exchange control regulations, issued and as amended by RBI from time to time. In the event the Card Member exceeds his entitlements as per the exchange control guidelines of RBI, the Card Member shall bring the same immediately to the notice of ICICI Bank in writing. If the passport is required to be endorsed for any such charges incurred as stipulated by RBI, the onus of getting the passport endorsed shall lie entirely on the Card Member. In the event of any failure to comply with the prevailing exchange control guidelines issued by RBI by the Card Member, he shall be liable for any action under the Foreign Exchange Management Act, 1999 as amended from time to time, and be debarred from the Card facility either at ICICI Bank's instance or by RBI. ICICI Bank shall be under no liability in respect of any loss or damage arising directly or indirectly out of decline of a charge because of exceeding foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, on ICICI Bank becoming aware of the Card Member exceeding his entitlements. All charges in foreign currency will be billed in the Card Member's Statement in Indian rupees. ICICI Bank shall be entitled to convert charges incurred in foreign currency to the Indian rupee equivalent thereof at such rate as ICICI Bank may from time to time deem to be the existing rate.

  25. Disclosures:

    The Card Member undertakes and authorises ICICI Bank, its Group Companies to exchange, share or part with all the information, data or documents relating to his/her application to other ICICI Group Companies / banks / financial institutions / credit bureaus / agencies / regulatory authorities / statutory bodies /tax authorities /Central Information Bureaus/ such other persons as ICICI Bank / its Group Companies may deem necessary or appropriate as may be required for use or processing of the said information / data by such person/s or furnishing of the processed information / data / products thereof to other banks / financial institutions / credit providers / users registered with such persons and shall not hold ICICI Bank / its Group Companies liable for use of this information.

    In case the Card Member commits a default in payment or repayment of principal amount of any financial assistance/facilities/ financial/credit facility or interest/charges due thereon, ICICI Bank and / or the RBI will have an unqualified right to disclose or publish the details of the default and the name of the Card Member and/ or any other add-on Card Member as defaulters in such manner and through such medium as ICICI Bank or RBI in their absolute discretion may think fit. ICICI Bank shall disclose information relating to credit history/repayment record and/or days past due status of the Card Member in terms of the Credit Information Companies (Regulation) Act, 2005 to a credit information bureau (specifically authorized by RBI) through Statements.

    Acceptance of an application for a Credit Card is based on no adverse reports of the Card Member's credit worthiness. ICICI Bank may report to other banks or financial entities any delinquencies in the Card Account or withdrawal of the Card Member's credit facility through the Card or otherwise. Based on the receipt of adverse reports (relating to credit worthiness of the Card Member or his / her family members), ICICI Bank may, after 15 days prior notice in writing, cancel the Credit Card, whereupon the entire outstanding balance in the Card Account as well as any further charges incurred by use of the Card, though not yet billed to the Card Account, shall be immediately payable by the Card Member. ICICI Bank shall not be obliged to disclose to the Card Member the name of the bank or financial entity, from where it received or to which it disclosed information.

  26. Debt Assignment:

    ICICI Bank shall have the right to transfer, assign and sell in any manner, in whole or in part, the Credit Card outstandings and dues to any third party of its choice without reference or intimation to the Card Member. Notwithstanding any such sale, assignment or transfer, ICICI Bank shall be fully empowered to proceed against the Card Member. The Card Member shall be liable for all costs and expenses on account of any such assignment, sale or transfer and recovery of outstandings and dues.

  27. iAssure Service:

    "iAssure service" is the subscription based service wherein a payment holiday is offered by ICICI Bank to select Card Members, providing them the option of an extended interest free credit period of an additional 75 (seventy five) days from the Payment Due Date, to make payment of the amount billed to the Card in certain predefined eventualities, as may be communicated to the Card Member by ICICI Bank.

    "iAssure Subscription-kit" means the communication sent to the Card Member providing all the relevant details of iAssure service once the Card Member has enrolled for iAssure service.

    ICICI Bank reserves the right to offer Card Members, whose accounts have been maintained in good standing as per the credit norms of ICICI Bank, certain facilities, at its sole discretion, in times of financial difficulties, upon the occurrence of certain events as may be specified in the iAssure subscription-kit.

    ICICI Bank shall inform the Card Members who are being offered the iAssure service through a communication sent to the Card Member in any other manner as ICICI Bank may deem fit. Upon communication being made of the same, in order to avail of the iAssure service, the Card Member shall be required to enroll for iAssure service by registering with ICICI Bank in such manner as may be communicated to the Card Member. On enrollment an iAssure subscription-kit shall be dispatched to the Card Member's billing address. In case the Card Member does not receive the iAssure subscription-kit within 20 (twenty) days from the date of enrollment, the Card Member shall be required to inform ICICI Bank Customer Care Centre, failing which the subscription to iAssure service will stand terminated.

    To activate the payment holiday under iAssure service the Card Member must inform ICICI Bank Customer Care Centre within 30 days of the occurrence of any of the specified events provided the Card Account has not become a Delinquent Account and no other event of default has taken place, at the time of requesting for such activation. The Card Member shall be entitled to avail of the payment holiday under iAssure only after completion of three consecutive months of fully paid subscription and upon the occurrence of any of the specified events, being such amount and such events as may be communicated to the Card Member in the iAssure subscription-kit. Such period shall be six months in case of new Card Members. The iAssure service may be availed only in relation to any one of the specified events at a time.

    The Card Member shall be eligible to avail of the iAssure service only upto a maximum of Rs. 50, 000 of the Total Amount Due as on the date of the occurrence of the specified event for which the Card Member is activating the payment holiday under iAssure service. However, any additional spends made by the Card Member during the period between the event date and the iAssure service activation request date (both days inclusive) shall become payable immediately before the payment holiday under iAssure service gets activated.

    Post enrollment, the Card Member will be billed on a monthly basis for the fees towards iAssure service, which will be communicated in the Statement. The Card Member may opt for de-subscription by calling up the ICICI Bank Customer Care Centre at any time during the period of subscription. However, such de-subscription and discontinuation of fees shall be effective on Statements generated on the 15th day of the current or subsequent month, whichever is earlier. The documentation that the Card Member shall be required to submit for activation of the iAssure service shall also be communicated in the iAssure subscription –kit, the same being available on the Website. Upon activation of the iAssure service, the use of the Card / Card Account shall be restricted till such time as repayment of the amount due for which iAssure service had been extended, is made.

    Upon expiry of the term of the extension of the iAssure service, the Card Member shall be immediately required to make payment of the entire amount due. In the event the Card Member fails to do so, interest will be charged on the outstanding amount for the entire period of such iAssure service. ICICI Bank may, at its own discretion, decide on resetting the fees to continue subscription, or may decide not to offer iAssure service to the Card Member subsequently and communicate the same to the Card Member at the billing address recorded in ICICI Bank's records.

  28. ICICI Bank Credit Card Rewards:

    ICICI Bank shall offer the i-mint (reward point) Scheme to Card Member/s

    "i-mint Scheme" or "Scheme" shall mean the reward scheme of ICICI Bank in collaboration with I-mint.

    • "i-mint reward points" shall be awarded under the i-mint Scheme.
    • "i-mint" refers to Loyalty Solutions and Research Limited ("LSRL"), a company incorporated under the Companies Act, 1956 and having its Registered Office at Florence, J.L.Nehru Road, Vakola, Santacruz (E). Mumbai 400055 (hereinafter referred to as "LSRL", which expression shall, unless it be repugnant to the subject or context thereof, include its successors and assigns); under the brand name of i-mint.
    • "i-mint Card" means and includes the card issued by LSRL for redeeming the i-mint reward points as per the terms and conditions specified by LSRL.
    • "i-mint Member" means a person holding an i-mint Card and registered with i-mint in the manner prescribed on the i-mint website.

    On the aforementioned ICICI Bank’s Credit Card reward point schemes, the below mentioned words shall have the meaning as assigned to it, unless a contrary intention appears:

    • "Delinquent Account" shall mean a Card Account in which payment has not been made as specified in the Payment Clause.
    • "Effective Date" shall mean the date from which the Xpress Scheme or i-mint Scheme commences, which shall be communicated by ICICI Bank to Card Member/s from time to time. However, the customer can avail the benefits under the i-mint Scheme only from the date of registration with i-mint.
    • "Scheme Termination Date" shall mean the date on which the Xpress Scheme or i-mint Scheme is terminated by ICICI Bank at its sole discretion.
    • "Scheme Termination Date" shall mean the date on which the Xpress Scheme or i-mint Scheme is terminated by ICICI Bank at its sole discretion
    • "Valid Charge" means a charge incurred by the Card Member for purchase of goods or services on the Card and any other charge as may be included by ICICI Bank from time to time for the purpose of Xpress Scheme or i-mint Scheme.

    Terms and conditions applicable to the i-mint Scheme:

    • The i-mint Scheme shall come in force from the Effective Date and shall be available to Card Member/s holding select ICICI Bank's Credit Card only, on and after the Effective Date.
    • Under the i-mint Scheme, ICICI Bank shall award i-mint reward points for Valid Charges incurred by the Card Member on the select ICICI Bank’s Credit Card.
    • The i-mint reward points, as earned by the Card Member under the i-mint Scheme shall be indicated in the monthly Statement made available to the Card Member on the Website.
    • Card Member/s shall be able to redeem their i-mint reward points only upon becoming an i-mint Member and by use of the i-mint Card against the item(s) available in the i-mint reward catalogue. Details of the same may be communicated by LSRL to the i-mint Member/s or for further details of the same and to become an i-mint Member, Card Member/s, can visit the i-mint website at "www.imintpoints.com"
    • Upon redemption of the i-mint reward points, the i-mint reward points so redeemed shall automatically stand reduced or debited from the accumulated i-mint reward points in the Card Account.
    • If anytime before the Scheme Termination Date the use of the select Credit Card is withdrawn, or cancelled, or is liable to be cancelled, or the Card Account is termed as a Delinquent Account, all i-mint rewards points then standing to the credit of the Card Member shall ipso facto stand immediately and automatically cancelled.
    • Such cancelled i-mint reward points shall not be credited to the Card Account even if the Card Member reinstates his/ her membership with ICICI Bank.
    • At the end of the Scheme Termination Date, the i-mint reward points standing to the credit of the Card Member which have not been redeemed within the stipulated time shall lapse automatically.
    • Under the I-mint Scheme, in addition to the terms and conditions, as mentioned herein, the Card Member shall also be governed by the terms of LSRL for i-mint reward point redemption. Please visit "www.imintpoints.com" for further details. In case of any contradiction between the terms prescribed herein and those available on the i-mint website, the former shall prevail.
    • Disputes, if any, pertaining to i-mint Scheme shall be resolved directly by the Card Member with LSRL, without any reference or recourse to ICICI Bank in any manner whatsoever and ICICI Bank shall not be liable for any such dispute that may arise between the Card Member and LSRL under the i-mint Scheme.
    • The i-mint Schemes shall not be applicable to those Card Members with Delinquent Accounts as on the Effective Date of the respective Scheme or subsequently for any Card Accounts that becomes delinquent during the tenure of the Schemes.
    • ICICI Bank may also at its sole discretion award additional reward points to the Card Member/s.
    • Computation of reward points as may be done by ICICI Bank under the Schemes shall be final, conclusive and binding on the Card Member and shall not be liable to any dispute.
    • Any tax or other liabilities or charges payable to the government or any other authority or body established by law (central, state or local), which may arise or accrue to the Card Member by redemption of the reward points under the respective Scheme, as aforesaid, shall be to the sole account of the Card Member.
    • Nothing contained herein shall be construed as a binding obligation on ICICI Bank or i-mint to continue the Schemes after the Scheme Termination Date or to substitute the Schemes by a similar or a new scheme.
    • Participation in the Schemes is voluntary and all charges are deemed to be voluntarily incurred by a Card Member in normal course of Credit Card usage. The Card Member shall not hold ICICI Bank responsible for any actions, claims, demands, liabilities, losses, damages, costs, charges or expenses, which a Card Member incurs, in normal course of Credit Card usage.
    • ICICI Bank reserves to nullify the reward points earned by the Card Member under the respective Schemes in case of ICICI Bank induced closure of the Card Account or the termination / cancellation of the Card or the termination/cancellation of the respective Scheme.
    • ICICI Bank expressly reserves the right, at any time and without prior notice to the Card Member, to add, alter, modify, change or vary all or in part, or withdraw altogether the Schemes or any other reward point scheme that ICICI Bank may introduce from time to time.

  29. Miscellaneous:

    ICICI Bank reserves the right to offer to the Card Members, whose accounts have been maintained in good standing as per the credit norms of ICICI Bank, certain facilities, memberships and services at such fees and on such terms and conditions as it may deem fit. ICICI Bank reserves the right to waive or reduce the fees and to withdraw such benefit at any time without prior notice and without liability to the Card Member. Any termination of membership, because of a violation of these Terms and Conditions, shall result automatically in the termination of such facilities and services. ICICI Bank shall not be liable, in any way, to the Card Member, in case of defect or breach in the performance of carrying out such facilities, memberships or services or the non-performance thereof, whether by ICICI Bank, or a Merchant Establishment or any other third party.

    ICICI Bank reserves the right to use the information provided by the Card Member on his application and during surveys, information from external sources, including consumer reports, for marketing activities carried out by ICICI Bank / Affiliates. ICICI Bank may use this information to develop mailing lists that may be used by companies with whom ICICI Bank shall work to develop marketing offers for the Card Members.

    ICICI Bank reserves the right to revise the policies, features and benefits offered on the Card from time to time and may notify the Card Member of any such revisions/changes in any manner as deemed appropriate. The Card Member will be bound by such revisions/ changes unless the Card is returned to ICICI Bank for cancellation before the date on which the revisions/changes are made. The usage of the Card, post such changes/ modifications to the Terms and Conditions, shall be considered as deemed consent and acceptance to be bound by the modified Terms and Conditions.

    The details of all transactions recorded in the Card Account of the Card Member may be shared with Credit Reference Agencies, lenders and/or other agencies for the purposes of assessing further applications for credit by the Card Member and/or his family members, and for fraud prevention. In addition to the general right to set off or other right conferred by law or under any other agreement, ICICI Bank may, without notice, combine or consolidate the standing balance on the Card Account with any other account(s) which the Card Member maintains with ICICI Bank and its Group Companies, and set-off or transfer money standing to the credit of such other account(s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his Card Account.

    The Card Member shall forthwith notify ICICI Bank of any change in his name, address, contact number and e-mail id for communication as stated in the application form of the Card on the Website. ICICI Bank reserves the right to change the Card Member's address in its records if such change in address comes to the notice of ICICI Bank. The responsibility shall be solely of the Card Member to ensure that ICICI Bank has been informed of the correct address for communication, and ICICI Bank disclaims all liability in case of an incorrect address resulting in any loss or liability for the Card Member.

    The Card Member shall comply with all such terms and conditions as ICICI Bank or its Affiliates may prescribe from time to time for facilities/ services availed of by the Card Member. All such transactions effected by or through facilities for conducting remote transactions including the Internet, World Wide Web, electronic data interchange, call centers, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of ICICI Bank or its Affiliates, for and in respect of such facilities/ services offered, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed by ICICI Bank or its Affiliates for such facilities/ services, as may be prescribed from time to time.

    ICICI Bank Limited:

    Registered Office: Landmark, Race Course Circle, Vadodara - 390 007

    Corporate Office: ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051

    Disclaimer:

    "ICICI Bank may, at its sole discretion and in accordance with the rules, regulations, guidelines etc. that may be framed, from time to time, by the Reserve Bank of India and/ or any other government or statutory authority, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/ services".

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Most Important Terms And Conditions (MITCS) For b2 Credit Cards

  1. Fees and Charges:

    Joining, Annual and Renewal Fees: NIL for both the Primary card holder and the Supplementary (Add-on) card holder unless indicated by ICICI Bank.

    Schedule of Charges:

    Applicable Fees and Charges
    Membership fee (Joining Fee) Nil
    Annual Fee (1st year) Nil
    Renewal Fees Nil
    Late Payment Charges 30% of Min amount outstanding (subject to a min of Rs. 400 and a max of Rs. 600)
    Interest Charges 3.4% (Monthly) 49.36% (Annually) for all other cards, irrespective of the date of transaction
    Cash withdrawal 2.5% on advanced amount subject to a min of Rs. 300
    Cash Payment at Branches Rs. 100
    Replacement of credit card Rs. 100
    Over limit charges 2.5% on over limit amount (subject to a min of Rs. 500/-)
    Return of Cheque Rs. 250/-
    Outstation cheque processing fee 1% on the cheque value (subject to a min of Rs. 100/-)
    Transaction Fee - Dial a Draft 3% of the draft value amount (subject to a min of Rs. 300/-)
    Duplicate statement request (beyond 3 months) Rs. 100
    Charge Slip request Rs. 100
    Railway Booking - Surcharge 1.8% for Internet transactions and 2.5% for other bookings
    Foreign currency transactions 3.5%
    Auto Debit return fee Rs. 250
    Balance Transfer
    To be eligible for the program the minimum amount that can be transferred from any other Credit Card account (other than ICICI Bank Credit Card Account ) to ICICI Bank Credit Card is Rs. 2,000/-
    Useful Information:
    1.In case a cheque sent by you is not honoured, or must be returned because it cannot be processed for any reason, a fee of Rs. 250 per cheque will be charged. Such instances may also adversely impact your credit standing.
    2.All contents of this statement shall be deemed to be correct and accepted by you, unless within 30 days of the date of this statement you inform us of any discrepancies, and these are found to be true by us. On receipt of such information, we may reverse the charges on a temporary basis. If on completion of subsequent investigation, we are satisfied that the liability of such charge is to your account, we will re-instate the charge in a subsequent statement.
    3.For any statement-related query, please initiate a chat or call the Customer Care Centre of your city.
    4.All charges are subject to change without prior notice at the sole discretion of ICICI Bank.
    5.Please ensure that you use the card overseas strictly in accordance with RBI regulations pertaining to overseas spending, as prevailing from time to time. The Card is not valid for payments in foreign exchange at merchant location in Nepal and Bhutan.

    Please note that you are individually liable for compliance with the RBI regulations on foreign exchange.

     

    Note: Clause number 2, 3 and 9 are not applicable for b2 Virtual Credit Card.

    Finance Charges (hereinafter referred to as "Interest Charge/s"):

    1. The Cash Limit on selective Cards as may be specified by ICICI Bank for the first ninety (90) days from the date of issuance of the Card shall be NIL. After the expiry of the first 90 days period from the date of issuance of the Card, the Cash Limit shall be made available to the Card Member by ICICI Bank at its sole discretion and on such terms as may be communicated by ICICI Bank from time to time.
    2. The rate of interest is initially 3.40% p.m. (49.36% annualised) for all blue, silver and gold cards and 3.15% p.m. (45.09% annualised) for platinum and titanium cards, effective June 1, 2008.
    3. In case of default, Interest Charges may increase up to a maximum of 3.40% p.m. (49.36% annualized).

  2. Drawal Limits:

    1. Credit Limit: Maximum limit up to which the card holder can spend on the Card.
    2. Available credit limit: Difference between the Credit Limit and the amount spent on Card.
    3. Cash withdrawal limit: Maximum cash that the card holder can withdraw on the Card.

  3. Billing:

    1. Billing Statements–periodicity and mode of sending: Credit Card billing statement shall be sent to the card holder on a monthly basis by posting the same in the logged section of the Website.
    2. Minimum Amount Payable: 5% of the total amount due or such other amount as advised by the Bank in the Billing Statement, which amount shall be auto debited from the b2 saving account on every billing cycle at the Payment Due Date.
    3. Method of payment:
      1. Drop cheque or draft favoring "ICICI Bank Credit Card No. XXXX XXXX XXXX XXXX" at any ICICI Bank branch/ATM/Skypak drop boxes.
      2. By online payment instructions to be given on the Website to debit b2 Savings Account;
      3. By giving auto-debit instructions for deduction of Total Amount Due (TAD) from b2 Savings Account.
      4. Billing Dispute Resolution: The card holder shall intimate any disagreement(s) about the charges mentioned in the Billing Statement to the Bank within 60days from the statement date. Failing which it shall be construed that the billing Statement is in order.
      5. Contact particulars of call centers of card issuer: Delhi and NCR - 9818172310, Chennai - 044-42035254, Calcutta – 9831453000, Bangalore - 98450 44362, Pune – 9766606555, Ahmedabad – 9998276666, Jaipur – 9950015000, Chandigarh – 9915926666, Hyderabad - 040-23128069, Mumbai and Thane - 022-28308069
      6. Grievances Redressal Escalation – contact particulars of officers to be contacted: Mr.Harshil Mehta, Nodal Officer, ICICI Bank Ltd., Phone Banking Centre: Banjara Hills, Hyderabad-500034, India. Please indicate your 16-digit credit card number in all your communications.
      7. Complete postal address of card issuing bank: ICICI Bank Ltd, C-Serve, Phone Banking, 5th Floor, Md ILLAYAS Khan Estate, Above Music World, Road No 1, Banjara Hills, Hyderabad 500034, India.

  4. Default And Circumstances:

    1. Procedure including notice period for reporting a card holder as defaulter. If the card holder fails to pay the Minimum Amount Payable on or before the date mentioned in the Billing Statement or there are insufficient funds in his/her b2 savings account for the auto debit mandate to be effected, the same shall be treated as default. In case of default, the Bank can forward default report to the credit information bureaus or such other agencies, as approved by law. The notice period for reporting a card holder as defaulter shall be the duration between the credit card Billing date and the payment due date mentioned in the Billing Statement.
    2. Procedure for withdrawal of default report and the period within which would be withdrawn after settlement of dues – Recovery care is taken to ensure that the default reports submitted after payment/settlement of dues, does not carry the name of the defaulting card holder.
    3. Recovery procedure in case of default – Recovery procedure against the defaulting credit card holder shall be in accordance with the applicable laws after giving sufficient notice for payment of dues & all information regarding the outstanding dues.
    4. Recovery of dues in case of death/permanent incapacitance of card holder – It shall be in accordance with the applicable laws after giving sufficient notice for payment of dues & all information regarding the outstanding dues, including to the successors/nominees/legal heirs of the card holder.

  5. Termination / Revocation Of Card Membership:

    Procedure for surrender of card by card holder – due notice – card holder may at any time choose to terminate the Card Account with or without giving any prior notice. For avoiding misuse, it is advised to cut the Credit Card into four pieces ensuring that the hologram and magnetic stripe is destroyed permanently. Intention to terminate the card membership, shall be intimated to: "ICICI Bank Limited, ICICI Bank Phone Banking Centre, P. O. Box No. 20, Banjara Hills P.O., Hyderabad 500 034, India" by mentioning the 16 digit card number/s. Termination request for any Virtual Card shall not result in an automatic termination for the primary/ parent b2 credit card but termination request for Credit Card would mean automatic termination of Virtual Card. On termination, all outstanding dues shall be payable forthwith and the card holder shall be liable to pay applicable interest till such time all monies are paid to the Bank.

  6. Loss / Theft / Misuse Of Card:

    Procedure to be followed in case of loss / theft / misuse of card – mode of intimation to card issuer - In case of loss / theft / misuse of card, the same must be reported within 24 hours to ICICI Bank Customer Call Centre. The Bank shall thereupon suspend the Card. The card holder is advised to file FIR with the local police station so that the card holder can produce a copy of the same whenever requested by the Bank.

    Liability of card holder in case of above card holder shall be held primarily responsible for the security of the Card and for the transactions using the Card. Card holder shall not be liable for any transaction/s made on the Card post reporting its loss/ theft/ damage. However, in case of any dispute relating to the time of reporting such loss/ theft/ damage and/ or transaction/s made on the Card post reporting of the loss/ theft/ damage/ misuse, the Bank reserves the right to ascertain such time and/ or authenticity of the disputed transaction.

  7. Disclosure:

    Type of information relating to card holder to be disclosed with and without approval of card holder – The Bank shall part with all available information about the card holder, repayment history etc., to credit information bureaus or such other agencies approved by law.


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Terms And Conditions Governing b2 Card 2 Card Fund Transfer Facility


These terms and conditions apply and regulate the Card 2 Card funds transfer facilities (hereinafter referred to as "C2C" Facility) provided by ICICI Bank through its b2 Digital Banking ("b2") platform. These terms and conditions ("Terms and Conditions") are in addition to and not in derogation to Primary Terms and Conditions ("Primary Terms") and terms and conditions (the "Specific Terms") applicable to various products / services being offered by ICICI Bank as part of b2 services. To the extent of any inconsistency between these Special Terms, Primary Terms and Specific Terms, these Special Terms shall prevail. All capitalized terms used but not defined herein shall have the respective meanings ascribed to it in the Primary Terms and Specific Terms.

    Definitions:

    "ICICI Bank" or ICICI Bank's b2 refers to ICICI Bank Limited, a company incorporated in India under the Companies Act, 1956, and licensed under the Banking Regulation Act, 1946, and having its registered office at Landmark Building, Race Course Circle, Alkapuri, Baroda-390 007, the proprietors of the Card, and includes its successors, assigns, nominees, representatives, agents.

    "Account" shall mean the ICICI Bank's b2 savings account held with ICICI Bank.

    "Account Holder" refers to a customer of ICICI Bank's who holds an Account and who has been issued a Card.

    "Beneficiary" means a person whose Beneficiary Bank Card number or bank account number has been provided by the account holder / User to ICICI Bank for the transfer of funds from the account holder /User's Card and/or the Account to the Beneficiary Bank Card.

    "Beneficiary Bank" means the bank, which has issued a debit card or credit card to the Beneficiary or with whom the Beneficiary holds a bank account.

    "Beneficiary's Card" or "Beneficiary Bank Card" means debit card or credit card issued by the Beneficiary Bank to the Beneficiary.

    "Card" refers to the ICICI Bank's b2 Credit card issued / may be issued to the account holder and which is linked to the Account.

    "Instruction" refers to the instruction(s) given by the account holder /User to ICICI Bank to debit his/her Account and credit the Beneficiary's Card or the account of the Beneficiary with the Beneficiary Bank.

    "Transaction" shall mean the funds transfer from the account holder's Card and/or the Account to the Beneficiary's Card.

    "User" shall mean any account holder who uses the C2C Facility.

    Terms:

  1. C2C Facility offers account holder / User online funds transfer from the Account held by the account holder / User with ICICI Bank to any person holding debit or credit card with any other bank.

  2. C2C Facility is provided by ICICI Bank at the request of the account holder / User; such request shall be treated as authorization by the account holder / User to ICICI Bank for debiting the Account for the amounts transferred to a Beneficiary using the C2C Facility together with charges if any.

  3. The account holder / User shall provide to ICICI Bank all the information as may be required, in absence of which ICICI Bank shall not be liable to permit the account holder / User to avail of the C2C Facility.

  4. C2C Facility is only applicable for debits and credits to VISA Cards issued in India. This service is not applicable for cards issued by any other Issuing authority.

  5. C2C Facility is not applicable for transfers to Beneficiary Cards not issued in India.

  6. ICICI Bank shall endeavour to ensure that transfers are not made to any Beneficiary Card not issued in India. Provided, however, the onus shall lie on the account holder /User to ensure that there are no violations of any law, regulation, authorization including (FEMA or Exchange Control) and the account holder /User shall be solely liable for any violation thereof.

  7. ICICI Bank shall send the funds transfer only to the number of such Beneficiary Card as has been provided by the account holder /User. ICICI Bank at its discretion may obtain certain details of the Beneficiary but ICICI Bank is not responsible to verify or authenticate the same.

  8. ICICI Bank shall endeavour to carry out the C2C Instruction on receipt of the Instruction, however ICICI Bank does not guarantee or will not be held responsible for, performance hereunder.

  9. ICICI Bank shall process all C2C Instructions received on a working day, only on the following working day.

  10. All Transactions shall be processed only on working days of ICICI Bank. Instructions given on Sundays and bank holidays will be processed by ICICI Bank only on the next working day of ICICI Bank.

  11. ICICI Bank shall assume no responsibility for:

    1. Transactions carried out by ICICI Bank in good faith relying on account holder / User's Instructions.
    2. Not carrying out Transactions where ICICI Bank has reason to believe in its sole discretion that the Instructions are not genuine or are otherwise unclear, improper, vague, or doubtful.
    3. For the performance of VISA or any other entity involved in the process; and for any loss or damage incurred or suffered by the account holder / User for any error, defect, failure or interruption of C2C service or consequences arising out of delayed payments.

  12. ICICI Bank reserves the right to make additions/ deletions to the C2C Facility services offered through any of its channels at its sole discretion. The availability/ non-availability of a particular service shall be informed to the account holder/User through email (that he shall receive in the inbox in the login section of b2 website), Alternatively, the account holder/ User can also review/ get information about the services offered to him/ her by availing chat facility on the b2 website.

  13. ICICI Bank reserves the right to withdraw C2C Facility, if at any time the amount of deposit in the Account falls short of the required minimum and/ or if the service charges remain unpaid, without giving any notice to the account holder /User and/ or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

  14. The account holder /User is entirely responsible for providing the accurate / correct number of the Beneficiary Card. ICICI Bank will process all Transactions only on the basis of the information provided by the account holder /User. ICICI Bank shall not be responsible for any erroneous credit, if an erroneous number of the Beneficiary Card is provided by the account holder /User to ICICI Bank.

  15. The account holder /User is entirely responsible for providing the accurate amount to be credited on the Beneficiary Card. ICICI Bank shall not be responsible for an erroneous credit, if an erroneous amount is provided by the account holder /User to ICICI Bank and ICICI Bank shall not be liable to reverse such erroneous credit on the Beneficiary Card.

  16. ICICI Bank shall specify from time to time the limit on the funds that can be transferred from the account holder /User to the Beneficiary.

  17. ICICI Bank shall endeavour to send the remittance within 24 hours of the Instruction, provided however ICICI Bank is not responsible for the period within which the Beneficiary Bank credits the proceeds/funds to the Beneficiary Card.

  18. Neither ICICI Bank nor the Affiliates shall be liable for any unauthorised Transactions occurring through the C2C Facility and the account holder /User hereby fully indemnifies and holds ICICI Bank and the Affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.

  19. ICICI Bank reserves the right to withdraw C2C Facility at any time at its discretion.

  20. ICICI Bank reserves the right to change, at any time, these Terms and Conditions, features and benefits offered on C2C Facility. The amended / modified terms and conditions shall be available on ICICI Bank's b2 website. These terms and conditions are in addition and not in derogation to terms and conditions of ICICI Bank's b2 Credit Cards and ICICI Bank's b2 Savings Bank account.

  21. ICICI Bank and the account holder /User agree that any legal action or proceedings arising out of this terms and conditions shall be brought in the courts or tribunals at Mumbai in India and agree to irrevocably submit themselves to the jurisdiction of that court or tribunal. The terms and conditions shall be governed by and construed in accordance with the laws of India.

    By applying for or availing of the C2C Facility, the account holder /User acknowledges to have read, understood and accepted the above terms and conditions.

    ICICI Bank Limited:

    Registered Office: Landmark, Race Course Circle, Vadodara - 390 007

    Corporate Office: ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051

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Terms And Conditions Governing b2 eWallet



These Terms and Conditions apply to and regulate the issuance and usage of b2 e-wallet facility being offered by ICICI Bank. These terms and conditions ("Terms and Conditions") are in addition to and not in derogation to Primary Terms and Conditions ("Primary Terms") and terms and conditions (the "Specific Terms") applicable to various products / services being offered by ICICI Bank as part of b2 services. To the extent of any inconsistency between these Special Terms, Primary Terms and Specific Terms, these Special Terms shall prevail. All capitalized terms used but not defined herein shall have the respective meanings ascribed to it in the Primary Terms and Specific Terms.

Applicability Of Terms:

The card holder is entitled to the b2 e-wallet facility by virtue of the card holder being an existing b2 savings bank account holder with ICICI Bank.

By usage of the b2 e-wallet facility, the card holder shall be deemed to have unconditionally agreed to and accepted the Terms and Conditions as are mentioned herein below. The card holder availing of any services / facilities including but not limited to enquiry on Transactions Instructions, Statement details through ICICI Bank Customer Care Center, ICICI Bank b2 Website and / or any other channels, shall at all times continue be bound by the terms and conditions stipulated by ICICI Bank from time to time for such services / facilities.

  1. Definitions:

    "Affiliate" of ICICI Bank shall mean and include:

    (a) any company which is the holding or subsidiary company of ICICI Bank Limited (ICICI Bank), or (b) a person under the control of or under common control with ICICI Bank, or (c) any person, in 50%or more of the voting securities of which ICICI Bank has a direct or beneficial interest or control.

    For the purpose of this definition of Affiliate, "control" together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote-carrying securities, by contract or otherwise howsoever; and "person" means a company, corporation, a partnership, trust or any other entity or organisation or other body whatsoever;

    "Account" refers to the b2 savings bank account designated by ICICI Bank to be eligible for making uploads on b2 eWallet.

    "Authorised Dealer" means an authorised dealer as defined in the Foreign Exchange Management Act, 1999, as amended from time to time.

    "Charges" means such fees and/or charges as set out in these Terms and Conditions, and the details of which are provided in the Tariff Annexure unless otherwise specifically communicated to the Card Member, from time to time.

    "Business Day" means a day on which the relevant office of ICICI Bank or such other office as may be notified by ICICI Bank to the Card Member, is open for normal business transactions.

    "b2 eWallet / Card" shall mean a virtual pre-paid VISA card issued by ICICI Bank to card holder /s for the purpose of transferring money, paying bills and doing transactions online.

    "ICICI Bank" shall mean ICICI Bank Limited, the proprietors of b2 eWallet and shall include its successors and assignees.

    "Cardholder" shall mean a person to whom a b2 eWallet has been issued and who is authorized to use it online.

    "Merchant Establishment" means a retailer, or any other person, that agrees to accept online payments made by an b2 eWallet, for a product/service, when properly presented for payment, at its website.

    "Statement" means monthly statement/s of eWallet, provided online, in the logged in section of the Website, by ICICI Bank to card holder setting out the financial liabilities of the card holder.

    "Tariff Annexure" means an annexure detailing the Charges applicable for the services offered on b2 eWallet. These Charges are subject to changes at the discretion of ICICI Bank. However any such change shall be with prospective effect giving prior notice of 1 month to the card holder.

    "Transaction Instruction" means any instruction given by a card holder, directly or indirectly, to ICICI Bank, to effect a transaction.

  2. Interpretation:

    1. All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".
    2. Words importing any gender include the other gender.
    3. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
    4. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of the terms.
    5. References to VISA/MASTERCARD regulations pertain to the guidelines issued by VISA/MASTERCARD to all the member banks of its network.
    6. The rules of interpretation as set out in the General Clauses Act shall, unless it is repugnant to the subject or context thereof, apply to the terms as if incorporated herein.

  3. Use of b2 eWallet:

    1. The card holder can fund / load his/her b2 eWallet by transferring money from his/her b2 savings account only and can use his/her loaded/funded b2 eWallet for making online transactions and for giving Transaction Instruction to Merchant Establishments online. If provided by ICICI Bank, the card holder shall also have the option to re-transfer money from his eWallet to his/her b2 savings bank account in which case his/her eWallet shall remain dormant unless he/she again chooses to load/fund his/her eWallet in a manner as mentioned herein above.

      b2 eWallet is not transferable and usage of the same shall be subject to the Terms & Conditions mentioned herein and any additional conditions stipulated by ICICI Bank, from time to time. The b2 eWallet will be valid till the last date of its validity. Upon expiry of the validity period, the b2 eWallet will be auto renewed except if any instruction to the contrary is received from the card holder.

      The card holder is aware that in case of online order or telephone order, charge slips shall not be signed by the card holder at the time of the purchase. Accordingly, the card holder accepts that, even in the event of any dispute regarding the authenticity or validity of such a purchase order or a charge, for any reason whatsoever, the card holder shall be obliged to make payment to ICICI Bank of all outstanding dues.

    2. ICICI Bank and the Merchant Establishment concerned, reserve the right, at anytime, to refuse the use of b2 eWallet at Merchant Establishments, for any reason, whatsoever. The b2 eWallet may be used only for bonafide personal or official purposes. All disputes shall be a matter between the card holder and Merchant Establishment and will be settled by the card holder with the concerned Merchant Establishment. ICICI Bank shall not be liable, in any manner whatsoever, for the same.

      The eWallet shall be used within the validity period of the eWallet

    3. The card holder's right to use the b2 eWallet shall determine forthwith in the event of termination / withdrawal / expiry of b2 eWallet.
    4. The card holder shall act in good faith at all times in relation to all dealings with the b2 eWallet and ICICI Bank.
    5. The card holder agrees that he will not use the b2 eWallet as a payment medium for any illegal/unlawful purchase/purposes.
    6. ICICI Bank reserves the absolute discretion and liberty to decline or honour the authorisation requests on the b2 eWallet without assigning any reason.
    7. b2 eWallet is valid world-wide except for payment in foreign exchange in Nepal & Bhutan. The card holder accepts full responsibility for wrongful use in contravention to these Terms and Conditions and undertakes and agrees to indemnify ICICI Bank towards any loss, damage, interest, conversion, any other financial charge that ICICI Bank may incur and / or suffer as a result of the card holder Member committing violations of the provisions thereof.
    8. b2 eWallet can be used on internet only for purpose/s for which exchange can be purchased from an Authorised Dealer in India.
    9. b2 eWallet cannot be used for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for callback services etc.
  4. Breach & Termination / Withdrawal:

    1. Breach:

      In the event of breach of any of these Terms and Conditions by any card holder notwithstanding any other provision of these Terms and Conditions the card holder will remain liable for any loss directly or indirectly resulting from such a breach; and the card holder shall be liable to pay ICICI Bank, upon demand, all amounts outstanding from the card holder to ICICI Bank

    2. Termination:

      1. The card holder may at any point of time, request for termination of the eWallet. The said request for termination shall only be deemed to have been made if the card holder places his/ her request in the logged in section of the Website and/or through ICICI Bank Customer Care. The request for termination shall not be deemed to have been accepted by ICICI Bank unless the card holder receives a confirmation to the said effect from ICICI Bank in the manner as specified by ICICI Bank.

        The b2 eWallet will also be terminated if the Account itself is terminated by the card holder. Save as aforesaid, the b2 eWallet may not be terminated. Notwithstanding the termination of the b2 eWallet, the card holder shall continue to remain liable for all the Charges incurred before and subsequent to the termination of the b2 eWallet.

      2. The card holder will indemnify ICICI Bank and hold ICICI Bank harmless for any / all losses, that may arise due to card holder's induced cancellation/ termination wrongful termination of b2 eWallet
      3. ICICI Bank may by giving prior notice on the Website to the card holder terminate the b2 eWallet, with or without cause and without liability on its part whatsoever.
      4. On termination of the b2 eWallet facility and notwithstanding any prior agreement between ICICI Bank and the card holder to the contrary: (a) The total of all Charges then outstanding, whether or not already reflected in the "Statement" and, (b) The amount of any Charges incurred after termination (with effect from the date of relevant Transaction Instruction), shall become forthwith due and payable by the card holder as though they had been so reflected in the billing Statement, and interest will accrue thereon from the date such charges have been incurred, as applicable from time to time.

    3. Withdrawal / Termination by ICICI Bank:

      ICICI Bank, at its sole discretion, reserves the right to, either temporarily or permanently, withdraw the privileges on the b2 eWallet and/or cancel the b2 eWallet at any time without giving any notice or assigning any reason thereof. In case of a temporary withdrawal, the privileges may be reinstated by ICICI Bank at its sole discretion. In case of a permanent withdrawal, ICICI Bank has a right to refuse membership to the card holder permanently. However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all attendant benefits, privileges and services attached to the b2 eWallet. In the event of such temporary or permanent withdrawal, the card holder shall continue to be fully liable for all charges incurred on the b2 eWallet prior to such withdrawal, together with all other applicable charges thereon, unless otherwise specified by ICICI Bank.

  5. Charges:

    1. Charges comprise of each of the following:

      1. The amount of any purchase of goods and/or service made by a Transaction Instruction or any amount which the card holder has requested ICICI Bank to debit its b2 eWallet with, by virtue of a Transaction Instruction.
      2. Any fees charged by ICICI Bank in respect of the b2 eWallet, including replacement, renewal, handling and other fees, if any. These fees are non-refundable.
      3. Service charges on specific types of transactions as decided by ICICI Bank from time to time may be levied.

    2. Delayed or Amended Charges:

      A Merchant Establishment may process delayed or amended Charges if the card holder has consented to be liable for such delayed or amended Charges. Payment for goods to be delivered at a later date: When any goods/tickets are booked using an b2 eWallet, the card holder will have to pay for the purchase of the same, subject to any additional Charges, if applicable. For any subsequent cancellation of such purchase, the amount will only be refunded to the b2 eWallet (less cancellation Charges) as and when the same is received by ICICI Bank. A transaction fee, as applicable, will be levied.

    3. The method of computation of Charges will be as notified by ICICI Bank, from time to time.
    4. The card holder shall become liable as soon as a Charge has been incurred by use of the b2 eWallet irrespective of any delayed or amended charge that shall be processed to the eWallet within 30 calendar days of the transaction date of the related transaction.
    5. ICICI Bank's record of the amount of any Charge, specified herein above, shall, in the absence of manifest error, be final and binding on the Card Member, and shall be conclusive in any case where ICICI Bank has effected any payment
    6. The card holder shall be liable for all statutory taxes, cess, levies service tax, all other imposts, duties in connection with the eWallet and taxes (of any description whatsoever) as may be levied from time to time by the Government or other authority in respect of or in connection with the eWallet.
    7. For details on Charges, refer to the Tariff Annexure.

  6. Misuse of b2 eWallet:

    The card holder is responsible for the security of the b2 eWallet and shall take all steps towards ensuring that the b2 eWallet is not misused and there is no unauthorized access to it. In the event that ICICI Bank determines that the card holder has failed to take the steps to maintain the safety and security of the Card and if the same is questionable, financial liability on the Card would rest with the card holder and may even result in cancellation of the Card Account. In case the b2 eWallet is misused, the card holder shall inform ICICI Bank about the same and shall request ICICI Bank to block its b2 eWallet. The card holder must also file a FIR with the local police and should be able to produce a copy of the same upon request by ICICI Bank. The card holder shall be liable for all transactions on the b2 eWallet up to the date of reporting of such misuse.

    Cardholder shall take cognizance of the fact that once b2 eWallet is reported to have been misused or there is a sufficient reason for the card holder to believe the b2 eWallet is misused/ attempted to have been misused by a third party, the b2 eWallet shall not be used by the card holder, subsequently. No liability shall attach to the card holder for any unauthorized transactions done on the b2 eWallet after the reporting of the misuse of the b2 eWallet and upon ICICI Bank having suspended the b2 eWallet. Liability of any transaction made on the b2 eWallet post reporting its misuse/ damage shall fall upon ICICI Bank, however, in case of any dispute relating to the time of reporting and/ or transaction/s made on the b2 eWallet, post reporting of the said b2 eWallet as lost/ stolen/ misused, ICICI Bank shall reserve the right to ascertain the time and/ or the authenticity of the disputed transaction.

    Under no circumstances shall ICICI Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the card holder or by any other person. Illegal or improper use of the b2 eWallet shall render the card holder liable for payment of financial charges as decided by ICICI Bank or may also result in suspension of the operations of b2 eWallet.

  7. Exclusion of Liability:

    Without prejudice to the remedies available to ICICI Bank and these Terms and Conditions, ICICI Bank shall be under no liability whatsoever to the card holder in respect of any loss or damage arising directly or indirectly out of:

    1. any defect in any goods or services supplied;
    2. the refusal of any person/Merchant Establishment to honour or accept the b2 eWallet;
    3. the giving of Transaction Instruction by any person other than the card holder Member;
    4. ICICI Bank exercising its right to demand and procure the surrender or termination of the b2 eWallet prior to its expiry date;
    5. any injury to the credit character and reputation of the card holder alleged to have been caused by the repossession of the b2 eWallet and/or, any request for its return or the refusal of any Merchant Establishment to honour or accept the b2 eWallet;
    6. sharing of the confidential Card number or any like information by the Card Member to anybody other than ICICI Bank or its representatives;
    7. any mis-statement, misrepresentation, error or omission in any details disclosed by ICICI Bank;
  8. In the event a demand or claim for settlement of outstanding dues from the card holder is made, either by ICICI Bank or any person acting on behalf of ICICI Bank, the card holder agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the credit character of the card holder, in any manner.

  9. Disputes:

    Any payment requisition, received by ICICI Bank for payment shall be conclusive proof that the Charge recorded on such a requisition, was properly incurred by the card holder, unless the b2 eWallet is fraudulently misused, the burden of proof for which, shall be on the card holder.

    ICICI Bank shall not be required to ensure that the card holder has duly received the purchased goods or services.

  10. Quality of Goods & Services:

    ICICI Bank shall not, in any way, be responsible for merchandise, merchandise warranty or services purchased, or availed of by the card holder from Merchant Establishments, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the card holder. It must be distinctly understood that the b2 eWallet is purely a facility to the card holder to purchase goods and/or avail of services, ICICI Bank holds out no warranty or makes no representation about quality, delivery or otherwise of the merchandise. The existence of the claim or dispute shall not relieve the card holder of his obligation to pay all the Charges to ICICI Bank and the card holder agrees to pay such Charges promptly.

  11. Disclosures:

    The card holder undertakes and authorises ICICI Bank, its Group Companies to exchange, share or part with all the information, data or documents relating to his/her application to other ICICI Group Companies / banks / financial institutions / credit bureaus / agencies / regulatory authorities / statutory bodies /tax authorities /Central Information Bureaus/ such other persons as ICICI Bank / its Group Companies may deem necessary or appropriate as may be required for use or processing of the said information / data by such person/s or furnishing of the processed information / data / products thereof to other banks / financial institutions / credit providers / users registered with such persons and shall not hold ICICI Bank / its Group Companies liable for use of this information.

    Acceptance of an application for a b2 eWallet is based on no adverse reports of the card holder's credit worthiness. Based on the receipt of adverse reports (relating to credit worthiness of the card holder), ICICI Bank may, after prior notice on Website to the card holder cancel the b2 eWallet. ICICI Bank shall not be obliged to disclose to the card holder the name of the bank or financial entity, from where it received or to which it disclosed information. The card holder acknowledges that the information on his/her usage of b2 eWallet facilities is exchanged amongst banks and financial entities that provide similar facilities.

  12. Settlement Of Disputes:

    All disputes are subject to the exclusive jurisdiction of the competent Courts in Mumbai only and the laws applicable will be Indian laws.

  13. Set-Off:

    1. ICICI Bank and its group companies shall have the paramount right of set-off and lien, irrespective of any other lien or Charge, present as well as future on the deposits of any kind and nature (including fixed deposits) held/ balances lying in any accounts of the card holder, whether in single name or joint name(s) and on any monies, securities, bonds and all other assets, documents and properties held by/ under the control of ICICI Bank and/or its group companies (whether by way of security or otherwise pursuant to any contract entered/ to be entered into by the card holder in any capacity) to the extent of all outstanding dues, whatsoever, arising as a result of any of ICICI Bank's or its group companies' services extended to and/or used by the card holder and/or as a result of any other facilities that may be granted by ICICI Bank and/or its group companies to the card holder. ICICI Bank and/ or its group companies are entitled without any notice to the card holder to settle any indebtedness whatsoever owed by the card holder to ICICI Bank and/or its group companies, (whether actual or contingent, or whether primary or collateral, or whether joint and/or several) hereunder or under any other document/ agreement, by adjusting, setting-off any deposit(s) and/or transferring monies lying to the balance of any account(s) held by the card holder /s with ICICI Bank and/or its group companies notwithstanding that the deposit(s)/ balances lying in such account(s) may not be expressed in the same currency as such indebtedness. ICICI Bank's and its group companies' rights hereunder shall not be affected by the card holder /s' bankruptcy, death or winding-up. It shall be the card holder /s' sole responsibility and liability to settle all disputes/ objections with any such joint account holders.
    2. In addition to the above mentioned right or any other right which ICICI Bank and its group companies may at any time be entitled whether by operation of law, contract or otherwise, ICICI Bank is authorized / will be entitled: (a) to combine or consolidate at any time all or any of the accounts and liabilities of the card holder with or to any branch of ICICI Bank and/or its group companies; (b) to sell or otherwise dispose off any of the Cardholders' securities or properties held by ICICI Bank by way of public or private sale or otherwise without having to institute any judicial proceeding whatsoever and retain/appropriate from the proceeds derived there from the total amounts outstanding to ICICI Bank and/or it group companies from the card holder, including costs and expenses in connection with such sale or disposal; and (c) in case of cross currency set-off, to convert an obligation in one currency to another currency at a rate determined at the sole discretion of ICICI Bank and/or its group companies.

  14. General Conditions:

    1. The card holder shall forthwith notify ICICI Bank of any change in his/her address, contact number and e-mail id for communication as given for availing the b2 eWallet facility. ICICI Bank reserves the right to change the card holder's address in its records if such change in address comes to the notice of ICICI Bank. The responsibility shall be solely of the card holder to ensure that ICICI Bank has been informed of the correct address for communication, and ICICI Bank disclaims all liability in case of an incorrect address resulting in any loss or liability for the card holder.
    2. The card holder shall comply with all such terms and conditions as ICICI Bank or its Affiliates may prescribe from time to time for facilities/ services availed of by the card holder. All such transactions effected by or through facilities for conducting remote transactions including the Internet, World Wide Web, electronic data interchange, call centers, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of ICICI Bank or its Affiliates, for and in respect of such facilities/ services offered, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed by ICICI Bank or its Affiliates for such facilities/ services, as may be prescribed from time to time.

  15. Changing These Terms And Conditions:

    ICICI Bank shall have the absolute discretion to amend or supplement any of the Terms and Conditions, features and benefits offered on the b2 eWallet including, without limitation to, changes which affect existing balances, interest charges or rates and methods of calculation at any time.   The card holder shall be liable for all charges incurred and all other obligations under these revised Terms and Conditions until all the amounts under the b2 eWallet are paid in full. ICICI Bank may communicate the amended Terms and Conditions by hosting the same on its website, www.b2.icicibank.com, or in any other manner as decided by ICICI Bank. The card holder shall be responsible for regularly reviewing these Terms and Conditions including amendments thereto as may be posted on the website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the b2 eWallet. Any change in the Terms and Conditions (other than interest charges and rates) shall be communicated to the card holder, in the manner as aforesaid, one month prior to the date of their implementation.

  16. Notices:

    Notices in respect of the products, Services and facilities in connection with ICICI Bank's b2 Digital Banking may be given by ICICI Bank through email at the Customer's id as appearing in the records of ICICI Bank. ICICI Bank may also give any notice by posting the notice on the Website and the same will be deemed to have been received by the Customer upon its publication on the Website. ICICI Bank can also send notices by means of Alerts. Such Alerts shall be deemed to be notice served individually to each Customer.

    All notices in connection with the ICICI Bank's products and Services as provided on the Website shall be given by the Customer to ICICI Bank in writing by logging into his/her b2 account on the Website and shall be emailed to customercare@b2.icicibank.com, and / or send to P.O. Box No. 10034 ICICI Bank Mumbai - 400 044 and / or contact our Customer Care number available in the logged in section as Contact Us.

    ICICI Bank Limited:

    Registered Office: Landmark, Race Course Circle, Vadodara - 390 007

    Corporate Office: ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051

  17. Disclaimer:

    "ICICI Bank may, at its sole discretion and in accordance with the rules, regulations, guidelines etc. that may be framed, from time to time, by the Reserve Bank of India and/ or any other government or statutory authority, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/ services".

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Terms And Conditions Governing b2 Phone Banking Most Important

Following are the terms and conditions (the "Special Terms") governing ICICI Bank’s Phone banking services as applicable to ICICI Bank’s b2 Digital Banking services. These Special Terms are in addition to and not in derogation to Primary Terms and Conditions and terms and conditions (the "Specific Terms") applicable to various products / services being offered by ICICI Bank as part of b2 Digital Banking services. To the extent of any inconsistency between these Special Terms, Primary Terms and Conditions and Specific Terms, these Special Terms shall prevail. All capitalized terms used herein but not defined would have the same meaning as specified under Primary Terms and Conditions.

  1. Definitions:

  2. In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:

    "Account (s)" refers to the Customer’s Account(s) which are eligible Account(s) for operations through the use of Phone Banking Centre and will have the meaning ascribed to them as defined under the Specific Terms and Conditions.

    "Account Holder" refers to a person holding an Account with ICICI Bank

    "Credit Card" means ICICI Bank's b2 Digital Banking Credit Card issued to the Customer.

    "Customer" refers to an account holder availing of the Phone Banking Service provided by ICICI Bank.

    "Group Companies" refers collectively to ICICI Bank and all companies affiliated to CICI Bank in which ICICI Bank has majority equity stake or management control and other affiliated companies that would participate in Phone Banking Services.

    "Personal Information" refers to the information provided by the Customer to ICICI Bank.

    "PBO" refers to Phone Banking Officer of ICICI Bank.

  3. Applicability of Special Terms:

  4. These Terms form the contract between the Customer and ICICI Bank unconditionally. Customer shall apply to ICICI Bank through such means as may be prescribed by ICICI Bank from time to time and ICICI Bank shall be entitled at its sole discretion to accept or reject such request. By applying for the Phone Banking Service and accessing the service for the first time, the Customer acknowledges and accepts these Special Terms.

  5. "Phone Banking Service" or "Service":

  6. Refers to ICICI Bank's Phone Banking Service, pursuant to which ICICI Bank would provide information and related services through e-mail or other related systems to the Customer, in relation inter alias to the products / services made available to the Customer as part of b2 Digital Banking relationship, information about products and services of the Group Companies to the extent permitted, which are made available from time to time to the Customers. ICICI Bank shall endeavor to provide to the Customer through the Phone Banking Service, various services including but not limited to inquiry of the balance in the Account(s), request for transfer of funds between the Accounts of the same Customer and such other facilities as ICICI Bank may decide to provide from time to time. The services through Phone Banking shall be provided in a phased manner at the discretion of ICICI Bank. ICICI Bank reserves the right to add, revise suspend in whole or in part any of the services, without any notice, provided through Phone Banking and these shall be binding on the Customer. By using these services, the Customer shall be deemed to have accepted the Special Terms.

  7. Unauthorised Access:

    The Customer shall take all necessary precautions to prevent unauthorized and illegal use of the Service and unauthorized access to the Accounts.

  8. Phone Banking Access:

  9. Customer may access ICICI Bank's Phone Banking Service by placing the call at the city wise numbers published on the Website.

    Each time the Customer is desirous of accessing the Phone Banking Service, the Customer shall place a call at the given number and he/she will be directly connected to the PBO where he will be authenticated by the PBO by verifying specific customer details. ICICI Bank shall have the right to, at its discretion, request the Customer for additional information for authentication of the Customer's bonafides. ICICI Bank reserves the right to use any information for authentication of the Customer. The Customer shall be deemed to represent that he is the legal and beneficial owner of, or, authorised to deal with the funds and property in the Account (s) each time the Customer uses the Phone banking Service and seek information in respect thereof.

  10. Charges:

  11. Any charges shall be recovered by ICICI Bank in the manner as specified in the Primary Terms. The Phone Banking Service shall be withdrawn if any charges remain unpaid for a period as specified by ICICI Bank from time to time, without any notice to the Customer and/or without ICICI Bank incurring any liability or responsibility for such withdrawal.

     

  12. Authority to ICICI Bank:

    1. The Customer irrevocably and unconditionally authorises ICICI Bank to access all his Accounts for effecting banking or other transactions performed by the Customer through the Phone Banking Service or otherwise for providing to the Customer any information sought by him through access to the Phone Banking Service. The instruction of the Customer shall be effected only after authentication as specified in Section 5 above. ICICI Bank shall have no obligation to verify the authenticity of any transaction request received from the Customer through Phone Banking Service or purporting to have been sent by the Customer via Phone Banking Service after they are authenticated by the (1) Verification by PBO or (2) any other procedure which may be prescribed by ICICI Bank.
    2. The read-out or the faxed /email output, if any, that is received by the Customer at the time of operation of Phone Banking is a record of the operation of the telephonic access by the Customer and shall not be construed as ICICI Bank’s own record of the transaction maintained through computer system or otherwise shall be accepted as conclusive and binding for all purpose. All the records of ICICI Bank generated by the transactions arising out of the use of the Phone Banking Service, including the time the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. The authority to tape or record the transaction over telephone is hereby expressly granted by the Customer to ICICI Bank.
    3. While ICICI Bank and the GROUP COMPANIES shall endeavor to carry out the instructions promptly they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law.

  13. Instructions:

  14. All the instructions for operating the Phone Banking shall be given through telephone by the Customer in the manner acceptable to ICICI Bank. The Customer is also responsible for the accuracy and authenticity of the instructions provided to ICICI Bank and the same shall be considered to be sufficient to operate the Phone Banking Service. ICICI Bank shall not be required to independently verify the instructions.

    ICICI Bank has no liability if it does not or is unable to stop or prevent the implementation of the initial instruction subsequently revoked by the Customer. Where ICICI Bank considers the instructions to be inconsistent or contradictory it may seek clarification from the Customer before acting on any instruction of the Customer or act upon any such instruction as it thinks fit.

    ICICI Bank states that it has no liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying Customer's instructions. ICICI Bank shall refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction. ICICI Bank has the right to suspend the operations through the Phone Banking Service if it has reason to believe that the Customer’s instructions will lead or expose to direct or indirect loss or may require an indemnity from the Customer before continuing to operate the Phone Banking Service.

  15. Accuracy of Information:

  16. The Customer is responsible for the correctness of information supplied to ICICI Bank for use of the Phone Banking Service. ICICI Bank accepts no liability for the consequences arising out of erroneous information supplied by the Customer.

    If the Customer notices an error in the information supplied to ICICI Bank either in the application form or any other communication, he shall immediately advice ICICI Bank and ICICI Bank will endeavor to correct the error wherever possible on a "reasonable efforts" basis.

  17. Liability of the Customer and ICICI Bank:

  18. Neither ICICI Bank nor the Group Companies shall be liable for any unauthorized transactions occurring through the use of Phone Banking Service and the Customer hereby fully indemnifies and holds ICICI Bank and the Group Companies harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. ICICI Bank shall under no circumstance be held liable to the Customer if Phone Banking access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank. Under no circumstances shall ICICI Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the Customer or by any other person. Illegal or improper use of the Phone Banking Service shall render the Customer liable for payment of financial charges (to be decided by ICICI Bank) or will result in suspension of the operations through the Phone Banking Service.

  19. Termination of Phone Banking Service:

  20. The Customer may request for termination of the Phone Banking facility any time by giving a written notice of at least 15 days to ICICI Bank.

  21. Applicability to Future Accounts:

  22. ICICI Bank and the Customer agree that if the Customer opens further Accounts with/subscribes to any b2 Digital Banking products/services and ICICI Bank extends the Phone Banking Service to such Accounts or products or services and the Customer opts for use thereof, then these Special Terms shall automatically apply to such further use of the Phone Banking Service by the Customer.

  23. General:

    1. The clause headings in this agreement are only for convenience and do not affect the meaning of the relative clause.
    2. The Services would be operative during timings specified by ICICI Bank from time to time and transactions would be carried out on the same day or on the next working day depending upon the time of logging of the transaction.
    3. The Customer would have to ensure that the telephone he uses meets the criteria specified by ICICI Bank from time to time. The service is available only in certain cities. All costs incurred by the Customer including telecommunication costs to use the Services would be borne by the Customer.

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